FaceTime to Supply Key Technology for MSN Enterprise Messaging Solution

Press Release

November 13, 2002

FOSTER CITY, Calif., Nov. 13 /PRNewswire/ — Furthering its established leadership as the premier provider of network-independent enterprise messaging solutions for the management and control of instant messaging (IM), FaceTime Communications today announced that the company has entered into a collaboration with Microsoft for FaceTime to supply its industry-leading IM Director server technology to help enterprises take advantage of the global
reach of the MSN Messenger Service. As instant messaging continues to evolve into an essential business productivity application, the relationship between FaceTime and Microsoft Corp. will benefit enterprise customers by providing enhanced enterprise solutions utilizing the power of real-time communications on an enterprise scale.

The new MSN Messenger Connect for Enterprises product, which gives
businesses licensed access to the MSN Messenger Service, enables companies to manage corporate identities with Microsoft Passport services and interfaces with FaceTime’s server solutions for IM management.

FaceTime’s solutions enable companies to leverage the power of IM by extending it into their processes while addressing the business concerns of security, IT control, namespace management, enterprise directory integration, logging and monitoring for regulatory compliance.

“By 2006, more than 200 million corporate employees worldwide will be using instant messaging,” said Robert Mahowald, research manager at IDC. “FaceTime’s relationship with Microsoft further strengthens FaceTime’s positioning as a leading supplier in the emerging market for enterprise IM applications.”

Microsoft and FaceTime have worked together in the past to deliver
enterprise solutions in the areas of call centers, eCRM, helpdesk, and regulatory compliance. FaceTime has been selected as a Microsoft ISV to interface with MSN Messenger Connect to provide advanced security, management, control, logging, auditing and compliance capabilities for all MSN enterprise users. As a result, all of FaceTime’s enterprise customers currently utilizing the MSN Messenger network for business will be able to upgrade to the MSN Messenger Connect service.

“We selected to work with FaceTime on the new MSN Messenger Connect for Enterprises offering because of its knowledge of the IM market and experience working with the MSN Messenger service,” said, Steve Liffick, general manager MSN Messenger Connect for Enterprises, Microsoft. “FaceTime’s server platforms, as well as its experience in delivering applications for management and control of instant messaging in the enterprise, are a compelling combination as a choice for using with the MSN Messenger Connect Service.”

“FaceTime has worked closely with over 100 enterprise customers,
including Alaska Airlines, Thomas Weisel Partners, and Jefferies & Company, Inc., to help them extend the MSN network for enterprise business use,” said Glen D. Vondrick, president and CEO of FaceTime Communications. “This strategic relationship with Microsoft demonstrates FaceTime’s long-term vision of extending the role of global IM networks as enterprise quality solutions and enables customers to harness the power of the MSN IM network in enterprise
business environments. As customers increasingly adopt and realize the benefits of IM as a critical business tool, FaceTime will continue to innovate solutions in this space,” added Vondrick.

FaceTime’s unique technology advantage, IM expertise, and ability to provide customers with authorized application access and integration to any network, enables the company to deliver practical, and reliable value-add server solutions on multiple IM network infrastructures. FaceTime’s solutions also provide the ability for extending IM and presence into other business
applications via network-independent APIs. FaceTime’s IM solutions are installed behind corporate firewalls and feature IT administrative controls that extend the IM networks, both private and public. Key functionality enables customers to extend IM and presence into other business applications via network-independent APIs, control access, manage and interoperate with all IM networks. FaceTime’s IM solutions provide IT professionals with the confidence and information security controls to manage public and private IM
networks in the enterprise.

About FaceTime Communications

FaceTime Communications is the leading provider of network-independent enterprise solutions for the management and control of instant messaging (IM).

The Company provides server-based, value-added solutions on all IM networks for business-to-customer and business-to-business communication; regulatory compliance; CRM; enterprise IT; and wireless IM communications. FaceTime’s award-winning IM solutions enable multi-network access to public IM networks such as AOL, Microsoft, and Yahoo!, as well as private IM networks such as
IBM Lotus Sametime and Reuters Messaging. The company provides customers with best-of-breed, comprehensive workflow solutions for the management of presence-based, real-time IM and email communications, while ensuring administrative controls are in place for compliance with government and industry-specific regulations. Global 2000 companies, including Alaska Airlines, Amica Insurance, BankOne Hewlett Packard, Dominion Energy, Jefferies & Co, Soundview Technologies, Thomas Weisel Partners, Wachovia Securities and
Western Union rely on FaceTime’s technology to help manage and control business-critical IM and email communications. Headquartered in Foster City, California, FaceTime can be reached at http://www.facetime.com or via IM
screen name FaceTimeLive.

NOTE: Other product or service names mentioned herein are the
trademarks of their respective owners.