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Home › Forums › Archives › Site News & Announcements › Instant Messaging News › General / Other IM News › IM Fills in When Phones Fail
internetnews.com
September 12, 2001
Some Web sites slowed to a crawl on Tuesday, in the wake of terrorist attacks in New York City and Washington, D.C. While e-mail emerged as a prime source of communication for both news services and citizens, a newer technology stepped up to the plate to help both consumers and businesses keep in touch.
Instant messaging (IM) is used by consumers and businesses alike to electronically correspond on both a one-to-one basis and within groups. And while specific numbers are hard to come by just one day after the deliberate and deadly attacks, it is clear from those in the IM industry that instant messaging rose to the challenge of helping people to communicate during this time of tragedy — especially when phones both wired and wireless werenŒt always usable when needed.
http://www.internetnews.com/ent-news/article/0,,7_883411,00.html