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Home › Forums › Archives › Instant Messaging › Yahoo! Messenger Support › Can’t install Yahoo Messenger, any version
EDIT:
i have been able to install yahoo messenger 5.5 (old one…but the only one that worked!) but it won’t let me log in. I write my account name and password…but nothing.
What can I do?
I really need Yahoo messenger to talk to someone very special for me.
Thanks a lot.
Ju.
Could you please tell us some information regarding your PC?
What OS are you using? XP, 2000, 98.
What security software are you using, such as anti-virus, anti-spyware, etc.
Maybe you could try installing Y!M with your security software temporarily disabled?
Also, which part of the problem have you solved?
Hi!
Yes…I guess I was so nervous I forgot to tell the (important) details 😮
I’m using Windows XP. I use Norton Antivirus but it isn’t working anymore, I think, because it expired (I have to pay again and I still haven’t).
The part of the problem I solved was that at first I couldn’t even install Y!M. I clicked “Run” and my computer would do nothing. Now I’ve been able to install the 5.5, but still I can’t log in, as if I had no connection or something.
Any ideas? (I don’t know…anything about computers. Or at least not about this stuff. And excuse me if my English isn’t very good…and even more now, at 4:51 am. Should go to bed…)
Thanks a lot!
Ju.
Buenos Diaz! 😀
Have you tried installing Y!M with all your anti-malware off? I mean the Norton may have expired but it might still be functional, minus the latest virus definitions.
Or
Since your anti-virus is not updated, your system might have been infected.
There are free anti-virus sofwares available, like AVG Free. You can likewise use the online-scan from other anti-virus vendor (its free) to check if your system has been infected. Do a scan first of your system, if it turns out clean, then try installing Y!M with your anti-malware software disabled.