- This topic has 2 replies, 3 voices, and was last updated 22 years, 10 months ago by .
Viewing 3 posts - 1 through 3 (of 3 total)
Viewing 3 posts - 1 through 3 (of 3 total)
- You must be logged in to reply to this topic.
Home › Forums › Archives › Instant Messaging › Yahoo! Messenger Support › messenger webcam please help
hi, can you please help me with my webcam . I have recently bought a logitech messenger webcam . I installed the software drivers etc which included a version of yahoo messenger . when I started my cam it was fine , however when I try to view others peoples cams I got the following error : using incorrect version of software . Please update your software . I looked up this error on yahoo help and it advised that I download a newer version of messenger . I did this and made sure I installed cleanly .. I.E no virus scanning running or other programs . now everytime I try to start my webcam it wont start and just hangs messenger and I have to ctl alt dlt and end the program . So with logitechs version I cant view other cams and with the new version I cant even see my cam . I know my cam works coz i can use it with the logitech software and with msn messenger etc . Can anyone help ? thanks
Yahoo has a few links for testing compatability mode.
I think most applications only allow one thing to “own” a piece of hardware. Close any programs that are making use of the cam.
Try these links:
http://help.yahoo.com/help/us/mesg/webcams/webcams-11.html
http://help.yahoo.com/help/us/chat/webcams/webcams-22.html
When I got my cam (an aiptek), I went to their support center
and downloaded updated drivers. That made a big difference.
In my case too (probably not yours), I also had to mod the registry via
http://help.yahoo.com/help/us/mesg/webcams/webcams-10.html
and
http://help.yahoo.com/help/us/mesg/webcams/webcams-30.html
Hope this helps, but I know it might be only the start …
I also get this error(using incorrect version of software ),but after updating the messanger the problem solved.