Home › Forums › Archives › Instant Messaging › Windows Live Messenger Support › Some messages not being delivered or received
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December 16, 2006 at 9:23 pm #25826Matt10Member
Hi there,
For several months now I have been having problems with WLM, mainly regarding the delivery and receiving of messages between me and my contacts. I have only started having this problem since I installed a wired router, so suspect it has something to do with that. Maybe its not set up right i dont know.
The problem occurs randomly, but regularly. I will be talking, but then my contact wont reply. However i dont get the “message delivery failed” message come up in the conversation window, so the only way i know that my messages havent sent is if i sign out of WLM, at which point i get a popup box saying “we could not start a conversation with…”. I then sign back in and it works ok again for a while, until it does the same thing again. I also have problems receiving other peoples messages sometimes.
Ive tolerated this for nearly 4 months now, but it seems like its got worse recently, and I would like to know if there is a solution for it now, cos its annoying me a lot. It makes having conversations very hard when your messages aren’t sending, and you’re not getting the other persons replies either, and you’re forever copying and pasting text to each other.
I’m running XP, with WLM 8.1 beta, and had the same problem with 8.0. If as i suspect, its something to do with the router thats wrong, and some settings need changing, if someone could help me out with what needs to be done, that would be much appreciated. I’m ok with computers themselves but when it comes to networking i’m pretty clueless! Thanks in advance.
December 18, 2006 at 3:07 am #155472Doris KenneyParticipantI don’t know much about routers either, but my laptop was having much the same trouble as you’ve described. I was using a wireless router, but had some of the same issues on the pc connected to the same router. I had tried all the conventional fixes such as deleting the handshake policies, reinstalling clean versions of WLM, etc. I finally found two things that made a difference.
I was running Windows firewall on the laptop, and the router has a firewall as well. Although Windows firewall showed as allowing WLM I was having the issues. When I turned off Windows firewall on the laptop and just went with the router’s firewall – I stopped having many problems. Unless you have a router with a firewall on it I certainly wouldn’t recommend doing this. But I’ve found that many time, various firewalls, spyware protection, virus scanners etc don’t play nice with each other when they are both running. In my case the router has a firewall so I felt safe enough disabling the Windows one.
The other thing that seemed to help was disabling ALL pop up blockers. This included those buried in my internet properties, on IE and all the toolbars I have installed. I know it makes surfing the net a bit more annoying, but I spend more time on IM than surfing.
Once I did these two things I’ve had no trouble with my contacts not getting or sending messages. It also solved my problem of not being able to send or receive webcam on occasion, and the frequent disconnections I was experiencing. I don’t know if it will help anyone else, but perhaps one or both is worth a try. I had been struggling for several weeks with the problems before finding these solutions. The pop up blocker one came from a Yahoo group where several people claimed it had worked for them. I know these fixes sound a bit unorthodox and questionable but they did seem to work for me. I’d love to know if they work for anyone else.
December 18, 2006 at 6:24 pm #155481Matt10MemberThanks for the tips, will give them a try, see how I get on!
December 20, 2006 at 6:53 pm #155482Matt10MemberI’ve seen a slight improvement, in that i seem to be able to chat for longer now before it stops sending messages, but it is still doing it a lot. Anyone any other advice? Thanks
December 20, 2006 at 10:09 pm #155473Doris KenneyParticipantWhen you login to WLM go to Tools/Options/Connection and refresh your connection BEFORE you start chatting with anyone. Then after that go to advanced settings on the same screen and test your TCP connection (it should come back saying you’re fine.) Then try chatting. I’ve had some success with this. If there is anything in SOCKS delete it as well. Good luck!
January 29, 2010 at 3:27 pm #155484pedrofmbsMemberHey guys, I’m new around here, found this googling this exact problem, a friend of mine is having.
We’ve already tried the stuff mentioned above, but it’s still the same.
Most of the time the chats aren’t affected but out of the blue she realizes that a message(s) wasn’t delivered, altough, like in Matt10’s case, she doesn’t get the message not delivered error.
Sorry for digging up an old topic. 😉
January 29, 2010 at 3:56 pm #155475Doris KenneyParticipantThis is generally a server side issue. It happens. I don’t always get the notification either when a message didn’t go through. There really isn’t much you can do about it.
January 29, 2010 at 4:26 pm #155483pedrofmbsMemberThing is, it basically never happens to me or either anyone else I know – it MAY happen but not in a scale where you noticed there’s something “off” with the conversation, lol. Like the other person not responding etc.
This happens like 5/6 times in one hour, and ALL the time.
January 29, 2010 at 9:07 pm #155474Doris KenneyParticipantMost of the time the chats aren’t affected
Seems to contradict
This happens like 5/6 times in one hour, and ALL the time.
Without better information it’s going to be really hard to help. Exactly what has been tried already? Can we get some system specifics such as operating system (and service pack information) and WLM version number and if there are any add-ons installed to WLM such as Plus!? What antivirus and firewall are in use, and is a router involved?
I would still think it’s server side, it usually is in cases where messages are not delivered. Server side issues don’t always affect large numbers of people, and there is nothing you can do about them but wait it out. How long has this contact been experiencing problems?
February 7, 2010 at 5:17 pm #155485pedrofmbsMemberpatndoris;246220 wrote:Seems to contradictlol Sorry, you’re right. By not being affected most of the time I meant that while chatting for (e.g.) a hour it “only” affects like one time (althought there’s not a “pattern” or consistency). After that I meant that it CAN happen (because it already did) 5/6 times in an hour, is varies a lot, and with “all time” I meant that his happens every day. Sorry for the mix up, expressing “specific” stuff in other languages that not your own can be challenging. 😉
patndoris;246220 wrote:Exactly what has been tried already?Everything you’ve already mentioned above to Matt10.
patndoris;246220 wrote:Without better information it’s going to be really hard to help. (…) Can we get some system specifics such as operating system (and service pack information) and WLM version number and if there are any add-ons installed to WLM such as Plus!? What antivirus and firewall are in use, and is a router involved?Windows XP SP2
Windows Live Messenger Version 2009 Build 14.0.8089.726 with no add-ons.
Avira AntiVir Personal 9.0.0.419
No firewall installed
Router Netgear CVG834GAnd it started in December, it coincided with the change from cable to fiber-optic (and, consequently, the new router).
February 8, 2010 at 3:20 pm #155477Doris KenneyParticipantIf it started with the new router, I’d check to ensure that all the ports necessary for WLM are open and nothing is blocked. Take a look at this list of ports used by WLM to see which ones you need to check.
Also, ensure the date and time (and time zone) on the router are set to the exact same as on the computer. When these are off it generally manifests by getting disconnected right after login, but routers and WLM can get testy when the times/dates don’t match. It’s easy enough to check just to rule it out.
Do you know if the new router is UPnP? (Hopefully so because WLM performs best with it.) It could also be sporadic ISP drops that are causing the problem. Also, if there is any P2P downloading going on at the time messages are dropping you might try disabling it while chatting and seeing if that helps. It’s a stretch but I have seen it interfere in some cases.
As an aside, I would suggest that SP3 and all the updates that become available after it be installed. It’s always good to keep the OS up to date.
If it started with the new router, then something there probably needs tweaking. IN my experience router issues can be difficult to diagnose. These are all my ideas on a router based problem but perhaps someone else will have some ideas….
February 9, 2010 at 1:18 am #155486pedrofmbsMemberHey again.
Iti is UPnP, and it’s active.
Already opened the ports, altough in some of those intervals it says to try again, ’cause they’re are already in use.
But since that it already happened. This is weird… lol
February 9, 2010 at 12:21 pm #155476Doris KenneyParticipantIs there anything else set up to use those ports routinesly? Examples might be Outlook, P2P software, other email checking programs….If so you might want to disable them temporarily to see if it stops the problems.
March 6, 2010 at 2:51 pm #155487agogabParticipantJust wanted to say thanks, cause this forum helps me more than any other place I’ve found 🙂
I have periodic issues with MSN not delivering my msgs to contacts, and i decided to try pidgin to see what happened, and the same issue occured. I don’t get the issue with Yahoo, so I’m fairily sure it’s a server issue, not my computer, etc. and a lot of what I’ve found here confirms that suspicion. But the timing and the length of time it happens before it resolves can be annoying…..
Anyway, thanks!!
April 20, 2010 at 3:00 pm #155488ChrissxMemberHey, just wondering if a solution has been found however, after reading, it doesn’t seem like the problem is resolved but conclusions were came upon to decide what was the cause i.e. router. Problem happens to me as well.
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