- This topic has 6 replies, 4 voices, and was last updated 19 years, 2 months ago by
.
-
Posts
-
Hello Everyone,
This could take a bit of explaining to do so I will get right to it. Our website is
appliancecenterdirect.com we use php/mysql and Smarty Templates or whatever you call them. We
also use X-Cart for the shopping cart process. During the day we will be seeing about 150 people online at
once and a few of those people will be adding stuff to their shopping cart but thats all they will do. Next
thing we will notice is that their shopping cart is empty. Some people will even get as far as the checkout
process to enter their credit card information and then they will leave.
We are beginning to wonder why people are not buying anything from us. We have had a few people call and
say when they put stuff into their shopping cart and then went to the next step it would say their shopping
cart is empty. We tried to run the same tests on our side and we were able to get thru the entire process
just fine. Could it be their browser, cookies, java? I mean this is something that we need to get figured
out asap so we can start running sales thru our website.
If anyone knows anything please let me know. Maybe some of you can register on the website and test it out
yourself! You dont have to enter you’re credit card information. Just let us know if you can get to that
part and any other reason why you think people might not want to complete the last steps of the process.
To register you can go to: appliancecenterdirect.com/register.phpPlease get back to me asap
Thanks!well, before anything else… the site loads really slow. i’m on a dsl connection, and it took a good 30 seconds before the page loaded anything at all to start. after that, each page took about 5-10 seconds to load, which seems to me to be rather slow for a page of that sort.
another thing to note: you should check your page titles. at least one of your pages (cart.php) displays an
element in the title, and i’m pretty sure you didn’t want that to happen.
another thing: on the shipping page, it reads as such:
Quote:DHL/Airborne Ground – Array days ($6.80)I don’t think you want it to say “Array days” in there, but rather the number of days for that array value?
otherwise, i got as far as the credit card information screen without losing the item in my cart.
Well…I couldn’t even connect to it. I kept getting a redirection loop error, the limit was reached with that URL. So…yeah.
Ok, worked, but like Tigerblade said, it is VERY slow. However, everything worked for me, I only went up to the point where I had to enter in my credit card, but besides that it all worked fine. I would suggest doing something about speeds though.
another quick suggestion i’d make is this… from the registration page, after I submitted my information, it immediately brought me back to that same page. there wasn’t any notification of success or failure or anything to let me know if my registration had been successful or not. i was confused for a bit before just attempting to shop. you may want to add some sort of confirmation page, just to show users that they have indeed been registered.
- You must be logged in to reply to this topic.