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As this error goes way back I have went through the process of formatting my computer and the error was gone. I must add it had nothing to do with SP1 as I assumed in the thread since after formatting I downloaded all the updates including SP1 and WLM was fine for one month. Today though as I was using WLM it crashed all of a sudden and the problem strikes back, every time I try to run it I instantly get the “Windows Live Messenger has stopped working” message.
The event viewer located the error as it happened as I was using the computer which made it easier to track down than previously with the SP1 installation. Here’s what the event messenger says, this errors goes under the “SideBySide” category.
Microsoft.VC90.CRT,processorArchitecture=”x86″,publicKeyToken=”1fc8b3b9a1e18e3b”,type=”win32″,version=”9.0.21022.8″
Any information on what might cause this and what’s the solution to it?, I’m googling answers right now as I submit this new information hoping to get it sorted but would also appreciate any help or comments from members here.
Thanks.
patndoris;231571 wrote:Well, I’m not sure this will help but here’s a way you can supposedly get free tech support help for SP1 installation “issues” and if WLM functions before SP1 and not after and you’ve verified that, I think it qualifies as an “issue”. It might be worth a phone call or an email or live chat session.Free Tech Support Related to SP1 for Vista ONLY
Here is the info posted on the MS Help and Support Site:
Thank you very much for that, I’ll look into it and hope I get a solution.
Philip;231433 wrote:This isn’t the optimum solution, but I’d suggest taking out Vista’s SP1 for the time-being. I’ll search the web for solutions and if I do find any, I’ll post them in this thread for you.I’ve removed Vista SP1 before and kept it removed for a while, now though I have it on and haven’t removed because I found a temporary solution by running the program in compatible for Windows NT and it worked. I really appreciate your help and will be searching as well, though I’ll have to admit I’ve searched quite a lot before and didn’t seem to find any that shared the same issue.
Philip;231423 wrote:Do you have any 3rd-party add-ons installed for WLM? These can sometimes cause conflicts. In your case (reading your first post) it seems that Vista’s SP1 is causing the problem. But I had to ask.None at all, don’t even have any of those “patches”(Mess patch, A-Patch..etc) either.
Philip;231409 wrote:Scar,Download the Windows Installer Cleanup Utility to completely wipe WLM out of your system. After that, reboot, and download a fresh copy of WLM from here.
Hello there Philip, I have done that before and tried it again today, still doesn’t work. Can’t really understand what this issue is coming from and it has been a while already without any solution or explanation, can’t find anyone sharing the same problem online either.
Philip;231381 wrote:Hi Scar:Try this (I don’t guarantee it’ll work, but give it a try). Quit all instances of Windows Live Messenger. Go to your C: drive, Program Files > Windows Live > Messenger. Locate the msnmsgr.exe file, right-click on it and click Run as administrator. See if that works.
Hello there Philip.
I’ve tried that a thousand times before and tried it again right now, doesn’t make a difference.patndoris;231369 wrote:When you uninstalled and reinstalled, did you go clear out all remaining files, folders, and registry entries? I’d suggest a complete uninstall (try using Revo-Uninstaller[/url as it does a nice sweep for leftovers.Then run a HJT log which you can grab on
Filehippo and look for any remaning BHO’s or references to WLM including “msnmsgr”. (Be sure you’re browser is closed when you run HJT). Then reboot your machine.Afterwards, run a good registry cleanup (perhaps with CCleaner. Of course it goes without saying (almost) that you should make sure you’ve scanned thoroughly for viruses and malware with up to date definitions.
Then try re-installing and let me know if it helps. If this doesn’t help you might need to look into the Windows Cleanup Utility but I suspect it’s just a result of something leftover and corrupted somewhere.
Hello there Patndoris and thanks for your reply.
I’ve just download and run all the programs you advised me to step by step and still the problem persists. MSN will only work when I run in compatibility with Windows NT or anything below that as the screenshot above explains. I have done a full system scan with KasperSky as well and already had CC cleaner installed long ago. I would highly doubt that this is a case of a corrupted file, though it may be, simply because my brother has the same computer and both of us having the same exact computer models/drivers..etc and that might be the issue, though that is it exactly I don’t really know and would hope to get some much needed answers. My brother runs his Vista on x64 and mine x86.
Thank you once again for your time and effort.
It’s working fine with me, at first WLM 8.1 BETA(At the time) kept signing me off so I went back to 8.0 which worked fine and now to 8.1 final. Do other instant messaging programs(if you have others) work fine?
I hope this helps with my reply. When I installed Vista the same thing happened to me with all the other instant messaging program(WLM/ICQ) at first it will take some time to sign in but eventually it will get you in, this could be the Windows Defender doing it’s job. The first WLM sign-in attempt took so long that I had to exit the program and try again, in the end it got me in and the same happened with ICQ then after the first weird experience you’re supposed to be able to log in without any problems. If you’re still facing problems try to disable Windows Defender for a minute and see if you’ll be able to log in even though I recommend that you wait on it for a while(Took me around 6-7 minutes on the first WLM Sign-in attempt) but after that everything should work fine.
I get the same problem about messages not getting through sometimes. I don’t really know why it happens, but I just sign out/in and it’s back to normal.
I can’t log in either, the services must be down. You can’t access http://messenger.msn.com either, it takes me to a website saying….”Server is too busy” or…
Server Error in ‘/’ Application.
Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.Details: To enable the details of this specific error message to be viewable on remote machines, please create a tag within a “web.config” configuration file located in the root directory of the current web application. This tag should then have its “mode” attribute set to “Off”.
Notes: The current error page you are seeing can be replaced by a custom error page by modifying the “defaultRedirect” attribute of the application’s configuration tag to point to a custom error page URL.
When you click on “Messenger” in http://www.msn.com it takes you to another page with a different design. They must be working on something alright.
