- This topic has 55 replies, 39 voices, and was last updated 17 years, 3 months ago by
.
-
Posts
-
I deleted stic.dll, and so far have not received the pop-up in the last 24 hours. Finally, what a relief. Thanks a lot.
I wanted to say thank you to dobalu too!! Found that dreaded stic.dll file and promptly deleted it! So far so good and maybe it’s too soon to be excited but I am. lol
I had started with AOL live chat help. Below is the conversation. Not sure if I’m more insulted by them telling me I have to install it to get rid of the pop up or being called sir. Hmmmm, identity crisis on top of a pop up problem? 😉
Thanks for the help I really appreciate!
AOLTechJAS Thank you for giving me the opportunity to meet your needs today. Before we begin, may I have your first name please?
AOLTechJAS Oops! Please ignore that last response. It wasn’t the correct one.
AOLTechJAS I understand you are receiving an Active Update Pop-up online. Do I have it correct?
Sellars R yep
Sellars R me and a whole lot of other people
AOLTechJAS Thank you for bringing this matter to us. I am glad I am the one who received your request as I am going to do my best to assist you today.
Sellars R no one is singing the praises of aol at the moment on this one. Major pain
AOLTechJAS Active Update is a part of the Software Update and Delivery Service (SUDS) technology available for AOL 9.0 users. It allows you to download necessary updates to your AOL® applications to resolve and prevent issues and enhance your online experience.
AOLTechJAS When an update is available, a notice opens on your screen, telling you exactly what AOL application the update is for and what component will be updated. You will be notified of these changes, and AOL only makes changes to the actual application itself.
Sellars R and if you don’t want it how do you make it go away permanent?
AOLTechJAS Currently, the only way to remove the pop-up message is to INSTALL the update.
Sellars R wrong answer
Sellars R need a way to not have the pop up and not have the install
AOLTechJAS Please be assured that this will not damage your computer in any way, but could keep you from enjoying the best and most up-to-date service AOL has to offer.
Sellars R I choose what I update. NOT AOL
Sellars R I have read way too many blogs on this one and it is in fact causing problems. I choose not to have it.
AOLTechJAS I do apologize but there is no way to remove the update unless you have installed it.
Sellars R so how do I unsubscribe from whatever b.s. is coming along with aol for this kind of update?
AOLTechJAS I can understand and I respect your opinion.
Sellars R Well, it’s a matter of no one aside from me the user determines what is downloaded on this machine.
AOLTechJAS Unfortunately, once an update is available for AOL members, it will be rolled out automatically to all.
Sellars R I’ve been with AOL for way too many years and know first hand that nothing aol does the first time works.
AOLTechJAS Once again, I sincerely apologize for the inconvenience. Rest assured that I will be submitting your feedback to the appropriate department so they can look deeper into this.
Sellars R unfortunately, I again as the user get no feedback and no resolution.
AOLTechJAS Also I would include a copy of our conversation on my report. We use feedback like this to make improvements to the service. Thank you for your understanding and patience with this matter.
AOLTechJAS You can submit comments and suggestions at any time. AOL uses this feedback to improve the service. You can go to AOL® Keyword: MEMBER FEEDBACK
Sellars R Unfortunately again. I’m not understanding nor patient with this. It’s a real annoyance and I don’t need one of the kids ok-ing an install that I don’t want because I can’t block AOL sending something.
Sellars R So basically you’re telling me the only way to get rid of this pop up is to stop subscribing to AOL? Is that correct?
Sellars R and the other question . . . . now long will this keep popping up?
AOLTechJAS The pop-up will stay there unless you choose to install it Robin.
Sellars R so unsubscribing is the answer?
AOLTechJAS That’s your choice Sir.
Sellars R I understand that. I was asking if that was the only choice. I always have a right to turn AOL off, that I know for certain. I was making an attempt at choices available.
AOLTechJAS I sincerely apologize for the inconvenience but currently you can just install the update to make the pop-up go away.We value your membership with the AOL® community, and we do not want this to be your choice.
Sellars R Well, I’ll go post our conversation on the blogs and save some other people some time.
AOLTechJAS Is there anything else I can assist you with at this time?
Sellars R still working on this one.
AOLTechJAS I hope I have provided you with all the necessary information that addresses your concerns. Have an excellent day.
System AOLTechJAS has left this session!
System The session has ended!
Thank you dobalu.
I am posting as another user confirming the deletion of stic.dll has worked for
me. My particular directory was C:Program FilesCommon Filesaol1180617646eeservicessoftwareUpdatever2_14_9_3 … in which the
file was found and then deleted.Some of the subdirectories within (particularly the numbered ones) are
likely to be different, based on your version of AOL.Myself, I chose not to install this update initially NOT because I was aware of
all the problems it would cause, but because the memory involved in running
AOLTopSpeed/AOLConnectivityService/AOLSpywareZapper and all the others,
frequently slowed my system and I found myself exiting a great many
applications after I logged out of AOL, just to play a game properly.Even though I’ve recently rebuilt a GOOD system (X2 5600 Dual Core+2Gigs DDR2) I still don’t want the rape of resources. I don’t want the extra crap.
AOL WAS running fine, and that’s the point. If there’s an error, I’d be much
happier to restart AOL then download a more-than-complete software update, because really that’s all that happens.NOT TO MENTION: While getting this pop up message, 1. AIM sometimes
performs an illlegal operation and has to shut down. 2. I’m getting an occasional polling questionnaire pop-up from AOL.I too was getting that AOL popup about a core update. I contacted AOL about it and was told that it was in fact legit and to go ahead and install it. I had put off for about 2 weeks paranoid that it was spam or even a virus. I did the virus and spam check and everything came up clean with it. So I did finally install it and thankfully my pc is working fine. I haven’t had even any minor or major things happen. Nothing has stopped working or acting weird. So my suggestion would be to chat with a consultant from AOL before installing it if it happens again. I was lucky this time.
Look, someone at AOL made a policy decision to push this stuff out in such an ignorant way, you are here answering for it. Get a clue. The Internet is becoming the world’s fastest growing democracy in history with a significant advantage for its citizens; if they revolt, you cant censor them.
Pushing an upgrade this way is the definition of stupidity. The fact that no one cares is exemplary of the fact that you are holding a gun to your own head and asking we, your consumers, to act like idiots or you will pull the trigger.
As a twenty five year customer of AOL, my reply: go right ahead~
ok when the pop up comes up press ctrl +alt+delete now go to the prosses and right click then go to process mine was anotify.exe then close go to start > search then type in anotify with out the exe then look for it and delete it ;]
@Sailbad 219743 wrote:
Look, someone at AOL made a policy decision to push this stuff out in such an ignorant way, you are here answering for it. Get a clue. The Internet is becoming the world’s fastest growing democracy in history with a significant advantage for its citizens; if they revolt, you cant censor them.
Pushing an upgrade this way is the definition of stupidity. The fact that no one cares is exemplary of the fact that you are holding a gun to your own head and asking we, your consumers, to act like idiots or you will pull the trigger.
As a twenty five year customer of AOL, my reply: go right ahead~
Haha! Yea, I remember when I was a customer of AOL (well, my mom was) when I was about 7 or 8. It sucked, we had it for like 4 years, and it never got any better. Now I’m 18, using Optimum Online, which isn’t bad, but I still see that AOL is continuously pissing off their customers. Supposedly they’re allowing companies to pay a fee to bypass the Junk E-Mail Filter and go straight into your Inbox (I *could* be wrong)? Complete bull in my opinion. Trying to impress the wrong customers, heh.
Anyways… seeing as how I posted this solution over ONE YEAR ago, I’m very surprised that people are still having problems with this pop-up trying to pressure you into installing. I guess AOL will never learn, right?
Thanks to a bunch of people on here posting their problems with this, I thought I should share where I found the nasty little file that causes this thing to annoy us.
I did find the Persistent folder (I had a whole folder, some people I think just had a file) and deleted it. But here’s the path in my computer to the Activeupdate.zip folder I found…pull up a chair…this is LONG.
Local Disk C/Docs&Settings/All Users/Application Data/AOL OCP/AIM/Storage/All Users/toaster/aol.activeupdate/en-US/ActiveUpdate.zip
Where the “toaster” folder was located is also where I found the Persistent folder.
How clever a name is “toaster”, huh? – a toaster “pops up”, doesn’t it? Persistently.
Curses on you AOL.
I noticed while debugging some other issues that anotify.exe is launched just before the upgrade dialog box appears. I figured it cant hurt to try denying execute access to that application in hope that it would prevent the dialog from appearing in the future. Try this out and let me know if it works for you. I am still testing the solution and have not yet been nagged for an upgrade.
Change NTFS file permissions for anotify.exe (c:program filesaim6anotify.exe). This can be done by right clicking on the file and selecting properties and then the security tab. Find your Windows user name and click the checkbox to deny read/execute permission.
No adverse affects yet.
–Eric
so, i registered to this forum ONLY for the simple fact of saying THANK YOU! lol. Thanks dobalu for the fix.
it’s been about 3 years since this thread has been started, and i’m resurrecting it because this whole time the fix has been for winXP users. for Vista (and possibly Windows 7) users, it’s a tad different.
if AIM was intalled to it’s default directory, which it should be anyways, stic.dll will be located in this directory:
C:Program FilesAIM6servicessoftwareUpdate
and, i was also poking around these folders and found the “toaster” folder to find the file “persistent”. well, needless to say AOL/AIM has changed the file name from “persistent” to “nag” :lol:. at least this is the case in vista. and if you’re curious where it’s at, here it is:
C:Program FilesAIM6servicestoasterver4_3_1_1content
- You must be logged in to reply to this topic.