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I’m using a relative’s computer along with their AOL account and I can’t get AIM to work. I disabled the firewall and checked for viruses/spyware but it’s still not working. The only three things I can think of that could be the problem are 1) AOL has somehow blocked AIM, 2) The AIM service is down, or 3) The software wasn’t properly installed.
I don’t want to mess around with this computer too much as it isn’t mine. The relative said I could use it while they’re out of town. I’ve used AIM with AOL before so I don’t know why it wouldn’t work now.
I’m using AOL 9.0 optimized and AIM 5.2.3292 (I know there’s a newer version but since I didn’t install it and it’s not my computer, I really don’t have the right to upgrade it.)
Any ideas on what the problem might be?
Oops, I guess I should’ve mentioned that.
The problem occurs during login. It says, “1. connecting” and then after about 20 seconds I get a message that says, “The AIM service can’t be reached.” It never goes to step 2. I tried logging on several hours ago and couldn’t and I still can’t. AOL seems to be working fine.
Here’s a little update.
I decided to use my own ISP account on the relative’s computer and not use AOL and I still can’t connect to AIM. So I guess either the service is down or I need to reinstall AIM. Is anyone else having problems? I haven’t heard anything about AIM not working for people.
Something just occurred to me. Doesn’t AIM 5.2.3292 come with spyware? If I removed spyware from this computer, could that have caused AIM not to work? I know that can happen with other programs. I heard Weatherbug is bundled with it but I left that one alone. All the other spyware that I removed didn’t seem like it was associated with AIM because I did thorough research on each of them before I removed them.
This is starting to get annoying.:(I’m pretty sure the spyware that comes with the download won’t prohibit AIM from running, or else AOL wouldn’t put it in there. However, it’s worth a try to remove it.
Yea, that should work. Thanks Dave, I was thinkin it might be because of that, but I forgot what port AIM used and I didn’t know there was aan auto-configure. Leave it to Dave….
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