Home › Forums › Archives › Instant Messaging › Yahoo! Messenger Support › Did my Yahoo account get hacked?
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nEwDaLs.
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June 12, 2004 at 10:54 am #3427
lilydarling
Memberseveral days ago, I got an email from yahoo saying that my yahoo password has been recently changed. I know I didnt change it, I only sign onto yahoo messenger once or twice a week to talk to a few people from work, and sign onto my yahoo mail like once a month to keep the acct open.
so I signed into messenger, but it wouldnt let me because the password had been changed. I clicked the link that said “forget our password?” and the info (birthday etc) that it asked for, to verify that it was me, must have been changed as well.
so I figured someone cracked my password and stole my account. no big deal, I just made up a new yahoo user name.
later that night, my virus scan found some virus that I couldnt remove using my AVG. (ive since forgotten what it was called). I ran my adaware and spybot before attempting to remove it in safe mode, and my ad-aware found 118 items.. all malware and such (hardly any tracking cookies). so I deleted them, went into safe mode, removed the virus manually, and then ran adaware and spybot again, and installed zone alarm (because obviously the firewall that came with my router wasnt doing its job).
..back to the yahoo thing.. my husband checked my yahoo profile from the user name that was stolen, and it contained my full name and home address..
what I was wondering:
1. is it possible that the person who stole my yahoo account gave me this virus?
2. is there any way I can make yahoo get rid of that profile? ive reported the situation to their terms of service dept. and ive sent them an email. and several days later, that profile with my info is STILL there.sorry if i’m rambling
June 12, 2004 at 2:48 pm #43778zhugeliang
MemberBasically, there is nothing that Yahoo! will do about it, as far as I know. There are stories that if you email them that they will do something about returning to your control, however, they are just stories, I have never actually seen it happen. So don’t count on them to actually do anything about that. The only way to delete the account is if you have access to it, basically, you have to have the password for it. If you don’t, then you can not delete it. And yes, the possibility of you getting the virus from the person who stole your account is possible, however, if the virus is not one of a keylogging/trojan/backdoor nature, then don’t count on it. It may be one your anti-virus isn’t picking up, and I would definately run Housecall, which is a free online virus scanner that picks up all the viruses that the main companies, such as Norton, AVG, and McAffee, don’t. You might also look into getting a trojan scanner, which there are a few mentioned throughout this forum. I would bet that it is a trojan of some kind seeing as how it is putting personal information onto the internet, unless you have your first and last name and address and all that stuff in your members directory of your profile (the stuff youfilled out when you first made your account). I really don’t know what else to tell you, except to demand that yahoo delete that account or give you access to it since it is releasing your personal information to the public. Who you would demand that of, I’m not sure, but maybe someone else here can give more insite about that. Hope this helps at least a little.
June 15, 2004 at 7:14 pm #43779UnSaKreD
MemberWrite an e-mail to,
irenelai@yahoo-inc.com, and to mlee@yahoo-inc.com
Irene Works For Yahoo! Customer Care, and Mike I believe works in
Yahoo! Accounts.
They may or may not be able to do anything for you..
If you at least know your original information, such as birthdate, zipcode, and secret question, you should be all set…
Also, if you did get your name stolen, tell them on which day.
It might help..
August 16, 2005 at 4:22 am #43776Jeff Hester
KeymasterI got the following from Irene, who was not too happy about her email being posted:
Quote:Hi,It was brought to my attention that my personal email address is listed in post #3 on the following thread: https://bigblueball.com/forums/showthread.php?t=23118
This has resulted in several unsolicited emails and the unwanted distribution of my personal information. The instructions contained in that post are incorrect; please remove it as my information was posted without my permission.
Please also investigate and take appropriate action on the user who posted the comment, UnSaKreD, as your forum policy states that users should not post personal information for other members. While I am not a member of this site, I believe this should extend to anyone who has not given their express permission to have their information publicized on your site.
Thanks,
IreneYahoo has publicly posted email addresses for problems (like support@yahoo.com). Irene’s email address may be for work, but it’s apparently not intended to be public. I’ve sent an email to Irene apologizing (and confirming that she in fact sent me the message). If I hear back from her, I’l contact UnSaKreD and tell him not to post private email addresses again.
August 16, 2005 at 8:06 pm #43777Jeff Hester
KeymasterYahoo sent me the following information:
Yahoo! users who believe their account has been compromised should contact the Account Security Customer Care team by filling out the following feedback form: http://add.yahoo.com/fast/help/us/security/cgi_feedback. They should also check the Yahoo! Security Center for tips on keeping their account secure: http://security.yahoo.com/On a separate note, please do not post email address for specific people within yahoo-corp.com
August 17, 2005 at 7:02 am #43781Eagle_Kiwi
MemberHi Lily,
Firstly, you are forgiven IF you were “rambling” – I know such “identity theft” is traumatic. :sick:I agree with Zhugeliang that it’s very HARD to get action or resolution from Yahoo, but… not impossible.
About a year ago I received a slightly oddly worded IM – “go see my new photo album here…” – from my daughter (also on YM). This linked to a Yahoo site asking for my ID and password – which at the time I unwisely entered. The site then seemed to lead nowhere, and later my daughter told me she’d not sent that IM.
Turned out SHE had gotten infected by something which sent bogus IMs to her contacts, leading to a “lookalike-Yahoo” site. Once I entered my details there they were promptly whisked off to the originator, who then logged in as me, changed the password AND registered email address, effectively locking ME out, and taking over.
So first I made a new (temporary) ID, then contacted as many of my friends as I could to warn that “Eagle_Kiwi” was NO LONGER “ME”!, but not to let that person know that we were “on to” him, AND to advise me if/when they might see him online.
I contacted Yahoo, by email then by phone, and after about a week of anguish and effort (including faxing a copy of my passport photo and details to them in USA!) I was restored.
Sure you can just abandon that ID and make a new one, but your original is still in the hands of a “crook”, who can cause havoc for you amongst your friends. So grab all the details you can, prepare for a bit of a battle, but I think perseverance (and honesty!) should get Yahoo to restore you.
GENERAL ADVICE – When identity is in doubt, Yahoo are very interested in your registered BIRTH DATE, “PRIMARY” EMAIL ADDRESS, and “SECRET QUESTION”.
And I think they have access to not only what these show as now, but also if/when they’ve been amended.So DON’T register with a FALSE birthdate (unless you will clearly remember it later), OR let your “primary” email address become inaccessible. And of course make your secret question/answer crystal-clear. (I’ve had friends wondering “who WAS ‘my best girlfriend’ 6 years ago when I signed up?”).
ALSO, if/when you DO get email from Yahoo confirming “your” password change – if you DIDN’T change it, act at once! And keep the email – as it shows at the very bottom the IP# of the person resonsible – which can help trace the culprit!
EVERYONE: Check now that your “PRIMARY” address at Yahoo is still current. This is NOT necessarily your “@yahoo.com” address, it’s whatever one your Yahoo account shows as “primary” – and often known only to Yahoo and you – check yours HERE (which probably WILL want your ID/Password first)
Hahaha, Lily – and YOU apologise for rambling !???!? 😉
Anyway, I wish you the best of luck.September 8, 2005 at 2:20 am #43783nEwDaLs
Memberinfo crack it back (assuming they haven’t changed the info, i usually do) OR CALL yahoo tell them you Have No other means of talking with your family besides yahoo, give the all the ORIGNAL INFO and they’ll give it back. And next time make your Pass harder 123456 is not a hard password neither is orange, apples, qwerty, 123456789 a hard pass is $^#F3rE%$ if its hard for you to remember its hard to crack.
September 8, 2005 at 4:54 pm #43780Aqeel
ParticipantnEwDaLs wrote:if its hard for you to remember its hard to crack.So true:)September 9, 2005 at 12:11 pm #43782camel
Membernot only remeberin it but make it so hard ya dont remeber it and copy and paste it that way if ya do get keylogged they wont get ya password cuz ya wont be typin it in ive never lost a yahoo acct but i dont use my perosnal info or do i use passwords or secret questions that are easy use something like $Vok!4kXs5vFmLoGGENjDJcZt4 and make em 32 characters long yahoo lets ya make em that long for a reason.
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