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What started off as a “harmless” update of AIM has become a nightmare. For reasons unknown the entire update will not download. Uninstall is missing vital components. What has been downloaded has affected other programs that I need for my job. I am desperate to get all AIM components off of my WORK computer. I beg someone to please direct me to a place where I can download aimwduninstall.exe. AOL “help” has provided none whatsoever, except to advise me to reinstall the whole program again. I tried, with the same results.
:: bangs head against keyboard ::
Lulu
I’ve also exited everything and re-booted 3 times. My PC had been downloading the 5.9 update for the 3rd time today for over 2 hours. Same result. It’ gets stuck on a dll file and never completes the process. Thanks for any assistance to help me get this off. When Oh When will I learn. I will never, ever have anything AOL related on any computer ever again. It is always disaster.
LuluB
Usually when the file you are download is curropted.. redownloading it again will overlap any problems/missing files etc. Perhaps downloading from another source will correct the problem?
Good idea, detn8r. I hadn’t thought of that. Unfortunately, it’s happening again as we speak. A smooth download until it gets to imagehlp.dll, and then it will be stuck on that forever. Oddly, task manager continues to say that the program is running fine. However, I’m pretty sure that this is supposed to take minutes, not hours. Any more suggestions? This has also disabled MSN messenger, if that sets off any light bulbs for anyone. I just want it OUT.
Lulu
I’m afraid I don’t know what “safe mode” means. Please explain as though I were not very smart. I follow directions quite well but I don’t know a lot of terms. “Click this, type in this….” – those are the kind of instructions I understand.
Lulu
Before you do that try this alternative installer and if this doesn’t work I’ll tell you how to use safe mode.
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