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- This topic has 5 replies, 5 voices, and was last updated 16 years, 11 months ago by Philip.
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May 9, 2007 at 8:33 pm #26943RabidKittenParticipant
Okay, so obviously I have no room to talk in -any- of this…but this seemed to perplex me.
Is the staff losing sight of what we’re -supposed- to be doing?
What is it we’re supposed to be doing?
Before worrying about podcasts.
Before worrying about IRC participation.
Before worrying about staff revamps.
Before worrying about petty squabbling.Helping the members.
Like I said, I obviously haven’t been doing my part, but it occured to me that while I got a quick kick in my teeth about “You’re not doing your job, we hate you go away”, that some other people haven’t, and just being here and adding two cents about the staff room isn’t enough.
This confused and alarmed me…
https://bigblueball.com/forums/off-topic/40121-poll-our-members-please-take-part-2.htmlThank you so much, Philip, for putting this up.
What is concerning in particular is Leo’s problem. I don’t know what happened but is there a good reason for what happened? Did sarah really have to rally in the premier section and rant to get his concern taken care of? I realize that arcade awards may not be the top of everyone’s list, but if you offer something to people, you -need- to deliver. No wonder our attempts at activity aren’t going well…even when people do care, they get ignored.
And even if it was postponed, why wasn’t there a staff member right there, that second post saying “Oh sorry, we’ve postponed it because of this and that, please be patient and thank you so much for caring about participating.”??
Now, yes, eventually Nessa came by and explained things…and thank you, Nessa, but people don’t want to hear “We’re too busy with our own lives to deal with you”. Especially 10 days after their initial concern and a page and a half of people responding, wondering the same.
Yes, we have issues, and I of all people understand that. (beeeelieve me heheheh) But as staff, I’m not saying that this comes first, but you have to -appear- strong and somewhat bulletproof. People will respect the title more, and will respect your ability to handle things. They expect results from the staff, that’s the bottom line, and staff should be able to deliver…that’s why they’re -staff- and not a normal member. Really would it have taken that much time to pop in and say “sorry we’re having a few technical troubles in the back room but we are getting to it” and then…doing it?
People are -noticing- theres an issue, so obviously that one should come first. When you get complaints, you fix it right then and there, regardless of how important it is in the long run or how far down it is on your list of things TODO.
Hell, need be, slap someone with the responsibility, just assign, a random name out of a hat and have them do it. Staff has responsibilities as well as perks. They don’t -want- to? Then obviously they’re not ‘staff’.
I know, it’s harsh to hear and all, but concidering the letter I got about being a downer on the overall morale of the staff one-ness, I expected to come back and see a working group of people taking care of their people. Instead I come back to complaints from members and staff alike. Well, people want to talk about responsibility so I’m talking about it.
It’s time to shape up.
And no this wasn’t an attack on anyone in particular, it was an observation and hopefully some kind of wake up/motivation tool. Just a reminder that while a lot of this job is technical and brain storming…the first and foremost part is social and making sure the members are well taken care of.
May 10, 2007 at 5:27 am #161014Jon8RFCMemberRabidKitten;218387 wrote:Is the staff losing sight of what we’re -supposed- to be doing?What is it we’re supposed to be doing?
Before worrying about podcasts.
Before worrying about IRC participation.
Before worrying about staff revamps.
Before worrying about petty squabbling.Helping the members.
I do know this, but haven’t actually thought about this recently. Some things do need to be changed, but the drive behind the changes should always ask–and this is a similar quote from Office Space–“is this good for the members?”, heh.
Good thoughts in your post 🙂
May 10, 2007 at 8:40 pm #161015MrEggsaladParticipantThe way I look at everything we are doing is this:
We are working on providing a better user experience, therefore helping the members. Every component we are working on somehow is there to be good for the users.May 11, 2007 at 8:08 pm #161013RabidKittenParticipantAnd that is very true, eggy. Very very true, but I still don’t think that we should loose sight on helping them with the more immeidate issues first and foremost. I mean…Leo’s problem was pretty crazy from what I’ve read in the threads.
It’s fantastic that folks are working toward new features, but it’s like maslov’s pyramid of needs, you need to cover the basics before moving on or you have no grounds or solid foundation to stand on.
I’m just saying that along with the upgrades and all, we need to be reminded to be at our member’s beck and call and worry about their concerns first.
And danke Jon for the backing. Muah. I love it.
May 12, 2007 at 2:32 am #161016PhilipModeratorSam:
To that end I’m thinking about doing an online survey for our non-staff members, asking them what they want or would like to see in our new BBB. We need to get their input as well, agreed?
May 12, 2007 at 2:50 am #161012Jeff HesterKeymasterFor what it’s worth, we missed ONE MONTH of resetting the arcade scores (not four as implied by Leo). Not that it matters, because his perception was that no one was responding.
It shows that if we say we’re going to do something, the regulars are going to hold us to it! And if we don’t, their “bucket of trust” gets tipped over and spills out.
So… we need to be cautious about what we promise!
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