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November 6, 2003 at 1:36 am #11859Someguy03Member
It seems that I was provided an extra month and will lose my connection at the end of january – MSN tech support
November 6, 2003 at 6:50 am #88595AtlasParticipantwell someguy the first thing i would do is either call A) your phone company (many of them offer dsl service, i have verzion and i love it) and B) call your cable provider. who ever it is would probably offer cable internet. i dealt with both Comcast and Time Warner. Heres the deal, both are almost identical but comcast has the downfall. They charge for the modem, too add to the problem the modem they supply is horrible, just god aweful. Ive had many problems with it, sometimes it’ll just stop working but the indication lights will still blink and light up normally, Sooo many problems using this modem with my router. It’ll go on and go off and it dosent seem to work very well in storms. Soo heres the deal someguy, you can call your phone provider and deal with a nice dsl hook up or you could go with time warner with there almost flawless cable but if your in comcast’s area coverage buy a new modem and avoid the “rental” fee for a horrible modem. As i said before i own verizon dsl and ive had no problems with it. i find dsl to be the victor, no sharing bandwidth here with the neighbors. Lots of options, just gotta look 😉
November 6, 2003 at 7:21 am #88587BrianMembersomeguy03- that really depends where you live, so you’d probably want to check out at places like Best Buy, Circuit City, Office Depot/Staple, etc to see which one is available in your area. I believe those stores still offer rebates and such for new customers.
I am currently using BellSouth FastAccess DSL. I like the services pretty good, but I plan to switch to EarthLink DSL or back to Adelphia soon whenever I have the time to call them.
November 6, 2003 at 1:57 pm #88585rustedtightMemberQuote:quote:Originally posted by someguy03Well i recieved a letter from MSN today saying that they have decided to cancel DSL service in my area. Anyone know of any good cable or dsl providers? And if you know how i could keep my MSN email that would be nice too.
Unbelievable as A MSN do not provide DSL in any area.
Unbelievable as MSN do not send snail mail.
Totally unbelievable, more convincing details are required.November 6, 2003 at 6:41 pm #88594shifterMemberYou may find this article to be relevant – MSN continues its move away from DSL
November 6, 2003 at 6:57 pm #88582Jeff HesterKeymasterSomeguy, I used to work for a DSL provider, so I know something about the business.
When you order your DSL service through Earthlink or MSN or anyone BUT your local phone company, what happens is that you pay MSN (or whoever) and then they pay your local phone company. Yes, in reality, your local phone company actually provides the DSL service. They charge MSN a wholesale rate, MSN provides customer service (which is a real PITA for DSL) and you never know the difference (if all goes well).
Obviously the system is ripe for all sorts of nasty finger-pointing when the inevitable problems arise.
If you want to keep your DSL service, contact your local phone company. Explain to them that you already have DSL service through MSN, and want to switch it over to them. With luck, they can perform the switch with almost no downtime for you.
Also, haggle with them for the best deal. The cost to acquire a new DSL customer used to be nearly $600 a few years ago. It’s probably come down some, but you can see they’re highly motivated to sign you up, especially if they can do it with less cost. That’s why they’re able to offer such special deals… it’s built into the acquisition cost. Ask them if they can give you the modem for free, or if they have any special sign-up deals. You never know unless you press them, because they usually won’t offer it.
November 7, 2003 at 3:40 am #88592Someguy03MemberQuote:quote:Originally posted by rustedtightQuote:quote:Originally posted by someguy03Well i recieved a letter from MSN today saying that they have decided to cancel DSL service in my area. Anyone know of any good cable or dsl providers? And if you know how i could keep my MSN email that would be nice too.
Unbelievable as A MSN do not provide DSL in any area.
Unbelievable as MSN do not send snail mail.
Totally unbelievable, more convincing details are required.
Heres some proof
What the letter said:One Microsoft Wav Redmond. WA 98052-6399
Tel 425 882 8080 Fax 425 936 7329 http://www.msn.comYour MSN DSL Internet Access service will end on December 12, 2003.
You need to obtain Internet access services from a new broadband provider by December 12, 2003. See details below.Dear *** *****,
MSN will no longer offer DSL Internet service in your area as of December 12, 2003. If you wish to continue receiving broadband Internet access service, you will need to enroll with another provider before that date.To help make your transition easier, MSN has teamed with SBC to extend a DSL Internet service offer to our members. To learn more about SBC Yahoo! DSL Service and to order, call 1-800-683-2057.
In order to take advantage of this offer, please locate your phone number that is on record with your MSN account. You will need to tell operators that same phone number when you request service.
You can still enjoy all the benefits of MSN Internet Software free for a year, a $119 value*. No action is required on your part to take advantage of this offer, With MSN Internet Software, you will continue to:• Use the same e-mail address, buddy list, and contacts.
• Express yourself with rich e-mail.
• Reduce your junk e-mail with our patented filters.
• Access exclusive software such as MSN Money Plus, MSN Encarta® Plus, and MSN Photos Plus.
• Help protect your family with advanced parental controls.
• Enjoy 24×7 access to free and friendly Microsoft® customer service.MSN will continue to provide customer support for MSN Internet Software. SBC will provide customer support for your SBC Yahoo! DSL Service.
When you subscribe to SBC Yahoo! DSL Service, SBC will send you a complete selfinstallation kit including a modem. You will need to install the new modem and its software to complete your hookup.
SBC will make every attempt to complete the transition of your DSL service with minimal interruption. However, there is a chance that your DSL service will be unavailable for one to four business days during this transition. Once connoctod, the actual speed achieved by your SBC Yahoo! DSL Internet service is dependent on several factors. SBC will work with you to optimize the performance of your SBC Yahoo! DSL service.Please watch your e-mail Inbox for additional notices and updates on this transition.
If you have questions, you can contact MSN Customer Support at (800) 386-5550, 24 hours a day.Thank you for your business. It has been a pleasure to have you as a broadband customer, and we hope you continue to enjoy the benefits of MSN Internet Software.
Sincerely,
Ted Kummert
Vice President of Subscription SoftwareI scanned the letter: http://picserver.student.utwente.nl/getpicture.php?id=465965
Hope thats enough proof 🙂
November 7, 2003 at 3:58 pm #88584rustedtightMemberOuch, You have a problem.
As you can see my locale is Australia where MSN do not provide DSL and so my comments reflect that.
I believe the advise regarding contacting your existing phone service provider to be the best alternative.November 7, 2003 at 4:45 pm #88583FanaticMemberIt looks as if your local phone company is affiliated with SBC. Many are, including my local phone company, Verizon. What MSN is suggesting is true; the smoothest transition will be to simply transfer the DSL connection to the local carrier. Is there some reason you don’t want to do that?
November 8, 2003 at 8:45 pm #88591Someguy03MemberQuote:quote:Originally posted by FanaticIt looks as if your local phone company is affiliated with SBC. Many are, including my local phone company, Verizon. What MSN is suggesting is true; the smoothest transition will be to simply transfer the DSL connection to the local carrier. Is there some reason you don’t want to do that?
No, i just wanted the best service possible. But i have sadly discovered that the only services “I” can find that are available in my area are Earthlink, ComCast, and SBC yahoo.
I have ruled Comcast out of it thought because im not paying an additional 5-10$ a month for each computer on my network, 3$ a month to lease a modem, and a 50$ setup fee for each computer on my network. And the monthly fee is 50$. I have 3 computers currently on my network so that would be a 150$ setup fee, 3$ a month for one modem or 140$ to buy it. Then you add the 15-30$ a month becuase of my extra 2 computers. That totals to around 80$ a month for comcast.
My main choice currently is the 768kbps to 1.5 kbps package for SBC yahoo. If anyone can tell me why i shouldnt get this please speak up.
November 8, 2003 at 10:18 pm #88586BrianMembersomerguy- with cable, won’t you be able to use router like Linksy to hook up to other computers without paying additionial fee? I was able to do this in the past. I know with DSL, you’d have to pay additionial fees to hook up to other computers.
Anyway, have you consider going to the stores (like Best Buy, Circuit, Staple’s, Office Depot, etc) to check out the cable/DSL services. They may have demo for people to try each at the stores in your area. Oh be sure to read the fine prints before you decide.
November 8, 2003 at 10:37 pm #88593shifterMemberSomeguy, don’t pay for additional IP addresses for your other computers, simply purchase a Router as Brian has recomended. You can have practically as many computers as you like accessing the internet from one IP (I believe the limit is somewhere around the 130 mark). You can buy a simple basic Router here in Canada for about $75 so it shouldn’t be too bad in the US. Its hard to recommend an ISP service for you to go for as you have provided practically no details on the other 2 ISP’s available.
December 12, 2003 at 7:16 am #88590Someguy03MemberWell i have 2 hours until my msn service cancels and i will be put on Dial up service for a week or so. Decided im going with Sbc yahoo’s deluxe broadband. (768kbps-1.5mbps up and 386kbps down) Lets hope their service is as good as MSN’s. Luckily MSN has decided to let me use their MSN 8 software free for a year. Does anyone know if i will be able to keep my MSN email address?
December 14, 2003 at 9:51 pm #88588DavidParticipantQuote:quote:Originally posted by someguy03Well i have 2 hours until my msn service cancels and i will be put on Dial up service for a week or so. Decided im going with Sbc yahoo’s deluxe broadband. (768kbps-1.5mbps up and 386kbps down) Lets hope their service is as good as MSN’s. Luckily MSN has decided to let me use their MSN 8 software free for a year. Does anyone know if i will be able to keep my MSN email address?
I think you have those back wards. 1.5M upstream is very fast, and you don’t need it. 384 downstream is pretty slow.
December 17, 2003 at 8:27 am #88589Someguy03MemberYa, thats wat i ment. The deluxe package…768kbps-1.5mbps down and 386kbps up Well its been almost a week now and my MSN inernet is still working. It would be laugh if i got all those letters about cancelling my service by error.
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