July 8, 2001 at 5:00 am #16038BigBlueBall NewsMember
July 8, 2001
The MSN Messenger outage spilled over into a sixth day Sunday, with many users of the free service complaining of inaccessible accounts, despite Microsofts claims most had been restored.
MSN Messenger users started experiencing trouble Tuesday, with the most commonly reported glitches being connection problems and missing buddy lists of friends. Microsoft temporarily took MSN Messenger offline around 3 p.m. PDT Thursday in an attempt to fix the problem. Although the company had partially restored the service in many countries by Friday morning, at 9:30 a.m. PDT Sunday problems still plagued many customers.
After MSN Messengers complained about poor communication, Microsoft on Friday–the fourth day of the outage–started posting routine service updates on the messenger support page. In a statement released around 4:30 p.m. PDT Saturday, MSN Vice President Richard Bray acknowledged Microsoft had failed to make good on its promise to restore all service to MSN Messenger customers by end of day Friday, July 6. [Discuss]
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