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I have read a number of questions regarding the problem of video and no audio, but these posts are generally not answered. If they are answered, they are answered with more questions and no solution. It seems to me that there is a real problem here since a number of people have the same issue.
I am running XP over a UK Cable modem system from NTL. I have loaded MSN Messenger 6 and have the same issue others do – web cam works fine, no audio. There are no errors – just the standard ‘cannot connect’ message.
I am using ZoneAlarm, but even if I disable it, nothing changes.
The problem I have is that I am totally blind to what is really going on behind the messenger program. If there was a tool that could tell me what is going on, or could test my system, that would be great. I believe that the audio going out of the messenger is via UDP packets, so there is no acknowledgement of these packets t see if they are going anywhere. They simply spill into the ‘ether’ and we never know if they get to the destination. Since I am on a cable modem system, there could be some router somewhere blocking these packets I suppose, but how do I know.
Also, does anyone have any details on how upnp really works? If I could understand how that protocol works, I may have better luck in troubleshooting these messenger problems.
Finally, I have resorted to using another video chat product – EyeBall Chat. It is an audio/video chat system that, while not quite as good in the audio/video departmemt as MSN Messenger, it is pretty good. AND it will allow you to login to your MSN Messenger, Yahoo accounts and text chat with those systems. No cross platform video/audio.
I know that is a lot of questions in one post, but I hope that someone can help ….
Cheers,
Brianbjmcintosk
Try this that might fix your problemClick Start, then click the Control Panel. If you’re in
category view click Network and Internet connections then
click Network Connections. Right click your
network/internet connection, then click Properties.
Uninstall the QoS Packet Scheduler, then reboot
and try again
AyaAnd how this should be done by W98???
Quote:quote:Originally posted by Ayabjmcintosk
Try this that might fix your problemClick Start, then click the Control Panel. If you’re in
category view click Network and Internet connections then
click Network Connections. Right click your
network/internet connection, then click Properties.
Uninstall the QoS Packet Scheduler, then reboot
and try again
AyaAya’s answer was for bjmcintosh, who clearly stated he was using Windows XP. If you are having a problem with audio on Windows 98, try asking a little less rudely. The audio problem with MSN Messenger has been asked on countless occasions here. I haven’t seen an answer yet, but when the problem is solved, we will be happy to share the information. Until then, try Searching the forums.
I tried this on XP and unfortunately it doesn’t work. I’m fairly convinced that this may be router or ISP settings (at least in my situation)
ok people this is my side of the story. my sis and i comunicated with windows messenger 4.7 (video+audio) without any problems but then we desided to upgrade to msn messenger 6 because of the much better interface and picture quality including the ability to resize our view to midium or large but the catch is that everytime we try to use video+audio together msn messenger hangs then we have to close the program and start again. there is no problem when using only video or only audio but not the two together. this is very frustrating and would hope that someone out there has an answer for it. by the way we both are running win xp.
cheers
Ok, my messenger is now working, but the solution may not help anyone – but here it goes ….
I was using Windows XP and an old version of messenger with voice just fine – 4.7 I believe. I then upgraded to V5 to get the video capability. That worked fine … for a while. One day, I could no longer use voice/video on messenger (or any of the other features like file transfer).
I had been using Zone alarm with V5 sucsessfully, but it all stopped one day. Unloading Zone Alarm did not help. I cannot remember doing any software upgrades, but there could have very well been an XP upgrade that I accepted after downloading in the background. I cannot remember any other major software installs that could have caused this. I guess I should have been using the XP restore every time I do any software updates – but I digress.
I upgraded to messenger V6 – same result, no video/audio. Disbled Zone Alarm – no change. I looked for the QoS packet scheduler to uninstall (suggested in another message in this post) but it was not installed. I was pretty sure this would not work anyway.
So, here is what happened to get it all to work again …..
I needed to connect up a couple computers in my house (a rental) and I could not poke holes in the house to run physical cables, so I went wireless. I purchased a LinkSys wireless acces point/router/switch (model BEFW11S4) and a 802.11b wireless PCMCIA card for my laptop. I installed the router between my cable modem and the XP box using a physical connection to the switch embedded in the access point. I pretty much left the factory settings on the router (except for network name and security setting on the wireless side). The Wireless accesspoint/router/switch is now my gateway to the internet DHCP server. All my IPs on my network are now 192.168.1.XXX. I fire up Messenger and away it goes – happy as a clam – voice and video working like a dream.
The conclusion? There must have been some protocol in the wireless router that is not in the cable modem or in the upstream router – could very well be a QoS protocol or some other routing related problem. I suspect that there may have been a change of hardware or firmware upgrade in the cable modem system that I don’t know about – and I am sure you all know how hard getting that kind of info out of an ISP would be.
So, there you go. I doubt everyone is going to run out an buy a router to fix a messenger problem, but if you do, you may want to get a LinkSys. If you have a wired netweork (not wireless), LinkSys makes a non wireless version of the same gateway/router.
Remember, Eyeball chat always worked on my XP machine – http://www.eyeballchat.com.
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