Home › Forums › Archives › Instant Messaging › Windows Live Messenger Support › Over-heating
- This topic has 15 replies, 5 voices, and was last updated 14 years, 6 months ago by jamielynn.
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November 6, 2009 at 3:51 pm #31416jamielynnMember
I have been avoiding using the newest version of WLM because it makes my laptop over heat.
Last night it forced me to install the newest version or I couldn’t sign in. Sure enough, I have the same problem. My laptop will get so hot after just a few minutes of running Windows Live Messenger that it restarts.Any ideas??
November 6, 2009 at 6:05 pm #176137Doris KenneyParticipantDoes your laptop meet these minimum specifications for running Live Essentials programs?
November 6, 2009 at 7:00 pm #176141jamielynnMemberYes it does
November 6, 2009 at 9:38 pm #176131Jeff HesterKeymasterWhat kind of laptop do you have, and what operating system? I’ve never heard of WLM doing anything of the sort!
Does it overheat just signing in, or is there a certain activity that triggers this (i.e. video chat)?
November 6, 2009 at 9:44 pm #176142jamielynnMemberI have a Dell Inspiron 1420 – Windows Vista
I dont even have to have WLM signed in.. it overheats if I just have the program running. Super frustrating!
November 7, 2009 at 12:51 am #176132Jeff HesterKeymasterApparently the Inspiron laptops have had a history of problems with overheating (see this Wikipedia article).
What’s particularly odd about the symptoms you describe is that the overheating ONLY occurs when Windows Live Messenger (WLM) is running. WLM is not CPU-intensive, so there should be no reason for it to run hot. Do you have any WLM plug-ins installed (i.e. Plus!)? The only thing I can imagine might cause this is a poorly coded script for a plug-in that’s getting out of control (looping endlessly or something that causes the CPU activity to spike).
You might try running perfmon before loading WLM. See what happens to the CPU utilization before and after starting WLM, and if possible, post a screenshot… I’m VERY curious!
And of course I’d like to help solve your problem. 😉
November 7, 2009 at 1:32 am #176136Doris KenneyParticipantI’m at a loss on this one. I had Skype overheat my laptop once (and only once) using webcam while using some other intensive programs at the same time – but never has WLM caused it.
A screenshot of your task manager while WLM is running, showing the highest usage processes might be helpful. If we can narrow down to the offending process we might be able to figure out why it’s causing the problem.
November 8, 2009 at 1:09 am #176135PhilipModeratorGulp! I’ve just acquired a new Dell Studio 15 running Windows 7 64-bit…so far so good, no overheating problems with the latest WLM (but frankly this is the first time I’ve heard of WLM overheating a laptop) I’d be very intrigued to get to the bottom of this!
Try running Windows Task Manager too by pressing Ctrl+Shift+Esc. I’ve had problems in the past with Werfault.exe cranking up my CPU cycles (werfault is the Windows error reporting thingy) Just terminate it.
November 8, 2009 at 8:58 pm #176144jamielynnMemberi ran task manager and the file that is using up the CPU usage is called wlmcomm.exe
November 8, 2009 at 10:58 pm #176139Doris KenneyParticipantFirst off, please confirm if that file name is wlmcomm.exe or wlcomm.exe.
Are you running a custom theme? If so, try changing it back to the default. You may want to temporarily disable your screensaver and see if that makes any difference.
What firewall are you using?
November 9, 2009 at 1:54 am #176143jamielynnMembersorry it’s wlcomm.exe – I am not using any custom themes or anything. Literally i just installed the new WLM and have barely used it because it overheats within minutes. i use windows firewall
btw thanks so much for everyones help so far
November 9, 2009 at 2:10 am #176133Jeff HesterKeymasterThe process Windows Live Messenger Contacts Server or Windows Live Communications Platform belongs to the software Windows Live Messenger by Microsoft.
wlcomm.exe is located in a subfolder of “C:Program Files”. Known file sizes on Windows XP are 19,456 bytes (66% of all occurrence), 30,752 bytes.
The program is not visible. You can uninstall this program in the control panel. wlcomm.exe is not a Windows core file.
Some malware camouflage themselves as wlcomm.exe, particularly if they are located in c:windows or c:windowssystem32 folder. Check the wlcomm.exe process on your PC to determine if you are infected. I recommend Security Task Manager for verifying your computer’s security.
November 9, 2009 at 4:10 am #176134detn8rParticipantJeff;244201 wrote:The process Windows Live Messenger Contacts Server or Windows Live Communications Platform belongs to the software Windows Live Messenger by Microsoft.wlcomm.exe is located in a subfolder of “C:Program Files”. Known file sizes on Windows XP are 19,456 bytes (66% of all occurrence), 30,752 bytes.
The program is not visible. You can uninstall this program in the control panel. wlcomm.exe is not a Windows core file.
Some malware camouflage themselves as wlcomm.exe, particularly if they are located in c:windows or c:windowssystem32 folder. Check the wlcomm.exe process on your PC to determine if you are infected. I recommend Security Task Manager for verifying your computer’s security.
Thanks for that link Jeff… thought it might have been interesting to run a report on myself. Although wltrysvc.exe seemed to be potentially dangerous, even with no explanation in the definition, it turns out to be part of my wireless connection.
November 9, 2009 at 11:36 am #176138Doris KenneyParticipantYou can uninstall this program in the control panel. wlcomm.exe is not a Windows core file
True, it’s not a required file and you can delete it, but if you do you will not be able to use WLM at all. It is required for the operation of WLM.
November 10, 2009 at 1:16 am #176145jamielynnMemberMy husband did try deleting that file for me, after that I couldn’t sign in anymore
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