Says I’m offline but I’m not!!

I’m pretty sure it’s a server issue with msn. It seemed to resolve itself last month when it occured for the first time, or rather msn must have sorted it out. I had exactly the same problem and it really is absolutely maddening. So far since early December none of my contacts have said that I appear offline even when I’m not, but then again I haven’t asked them about my status as they see it.

I strongly recommend that you e mail msn about it using their help & “contact us” web page. They can’t fix it if they don’t know about it. Please let us all know if you’re still having the problem and what msn say.

Fair point there Martin, but what’s needed is a permanent solution. I think at the moment my messenger is working ok but if folks can’t see each other it makes the messenger system pretty much useless. If enough people are having these problems then they can get together and point it out to Microsoft.

I think that if one or two people report it, then MSN will take no notice. If a whole group do at the same time, then something is more likely to be done about it. It’s all well and good saying “hey it’s just affecting a few people”, but if you’re one of the unlucky few it can cause massive inconvenience or worse, especially if you have family and friends abroad like myself. For messenger to be permanently malfunctioning for a minority of people is unfair and unacceptable when a user has paid for the right to use Windows facilities when using their computer at the time of purchase.

Again I urge all those who are having these problems to insist on Microsoft fixing it (politely of course) and post back any replies and updates here as Martin suggested. As I said, they can’t fix it if they don’t know about it!!!