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Home › Forums › Archives › Instant Messaging › Windows Live Messenger Support › MSN / WLM Archive › Sign-in problem
A few weeks ago I installed Internet Explorer 6, and MSN worked fine. Then a few days later I restarted my comp, and when I tried to sign into msn 6, it gave me the error: “Sorry, we could not sign you in because the sign-in name you entered does not exist or the password is incorrect”. It does that with every account. But it works on different computers. I tried installing an older version of msn, and it said that a newer version is already installed. In my Add/Remove, I see both MSN 5 and MSN 6, but when I try to remove, it says it can’t find “msnmsgs.msi”. And I can’t sign into Hotmail through IE. It gives me the error: “This page cannot be displayed”.
Plz help
have you tried logging in with the same username/password on another computer to make sure it’s your computer that’s causing the problem?
Also, can you sign into Hotmail using an different browser (Opera, Mozilla, Firebird, etc.)? You need to determine if there’s a problem with your account information (username/password) or the computer configuration.