- This topic has 6 replies, 2 voices, and was last updated 21 years, 4 months ago by
.
-
Posts
-
I have been making quite a lot of use of the new text messaging facility of MSN. It worked really well – add a mobile phone number, send the message and it was received by the contact’s mobile phone.
However, now there is a problem. When trying to add a mobile phone number, the region United Kingdom is not on the list. I can’t add a mobile phone contact for the UK. Is this a problem anyone else has? Is this something that MSN have changed? Is there a problem with this facility.
I can still use the mobile contacts I have, just I can’t add any more.
Neil Ogden
Firstly, welcome to BigBlueBall.
It’s an educated guess, but if you’re situated in the UK then it just assumes that region anyway, I imagine if you were situation in Spain, then that region wouldn’t show up.
I’m only suggesting this as i’m in the UK, and it doesn’t show up for me either.
You have to select a country through otherwise the NEXT option doesn’t appear.
The UK was on the list before when I originally added the numbers and all the numbers came up as +44 and then the number so effectively it’s an international call – although the cost isn;t any more of course.
Very strange, but at least I know I’m not the only one. Annoying too. I accidentally removed one of my contact’s mobile number who I text quite a lot and now I can’t put it back!
I have submitted a support request to MSN.
Neil
Alright then, well…as of now I don’t actually know what else to suggest, but I’ll keep a lookout for you and if I find anything which might be helpful, I’ll post it.
I’m sure someone else here might know a solution, and I’ll keep an eye on the thread to make sure it doesn’t go ignored.
Good luck 🙂
Ok, I’ve had a reply from MSN support that reads as follows:
“We appreciate your feedback. Unfortunately, that feature is no longer available with MSN Messenger. We forwarded your suggestion to the product team that carefully reviews these suggestions and considers them for future releases.
You are valuable at MSN and we look forward to providing you with consistent and effective service. If you have any other inquiries, please do not hesitate to write back or you may opt to visit our online help located at http://messenger.msn.com/help. “
which really is not much help. The feature was there until about a week ago and you can still send messages to mobile numbers that were added before last week – just not add new ones for the UK. They don;t really answer why it was withdrawn and I am very annoyef about it. Their reply makes it sound as if it never existed!
I have replied and asked them more questions, but I guess the situation is at the moment if you have mobile numbers in the UK, use them, and don’t delete them otherwise you won’t be able to get them back!!
Neil
I replied to my previous email from MSN saying basically all I put in my previous post about no notice of the withdrawing of the service, it was all Ok until last week etc. and I got the following back…
“Neil, I understand that you are unable to add a UK contact on MSN Messenger’s Mobile Messaging feature. After studying your concern, it was determined that the issue is better addressed by our Product Specialist Team. I already informed the Team of your concern.
The Team will investigate and identify the possible causes of the issue. Once a cause is determined, solutions will be developed and tested to ensure that the solution will not cause other concerns. I cannot commit to a specific time frame as to when a solution will be released though.
Resolving this is our top priority. Thank you for bearing with us while we work to resolve your issue. “
… which leaves me totally confused and feeling like one person doesn’t know what the other’s saying. Your guess is as good as mine as to what is going on but thanks for your thoughts.
Neil
- You must be logged in to reply to this topic.