Home › Forums › Archives › Instant Messaging › Yahoo! Messenger Support › Yahoo Messenger restarting frequently
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November 4, 2008 at 5:40 pm #171679tekNerdMember
Nope. It’s all random. My bet is on incompatibility.
November 4, 2008 at 11:22 pm #171688Doris KenneyParticipantDon’t be too quick to blame your machine when there are login problems, or repeatedly getting signed out. I know it’s frustrating, but if the problems started out of the blue then there are a number of steps you can take to troubleshoot and narrow down the problem. I’ll list them in the order in which I’d do them (and I’ll save the long winded explanations why unless you really want to know):
1. Rule out malware: Run complete virus and spyware scans with up to date definitions.
2. Sign in an alternate way:- See if you can connect to YH Web Messenger without problems
- Sign in with another user account and see if the problems still happen
3. Test your internet connection:
- If you use wireless, remove that from the equation and connect directly to your router or modem.
- Sign in on another messenger client (such as WLM) and see if you get disconnected there as well.
4. Check with your ISP: See if they are experiencing any issues
5. Update Flash and Java: Make sure you have the latest stable build of both. It is advisable to uninstall previous versions of Java after installing a new one, for security reasons
6. Wait it out: The problem may resolve itself within a few days
If not:
7. If you are using a beta build: Uninstall it completely and fall back to the latest stable build. (If you just upgraded to version 9, although it is considered stable, fall back to build 8.1.0.421 which you can get on Filehippo)Above all, check here at BBB! We may not be able to offer the perfect solution to the problem – but if you find quite a few people having the same problem that started all around the same time – it’s even more of a clue that it’s server related and will probably take care of itself in time. Unfortunately, that could be hours to days for a simple server problem, or it could be longer if it’s a bug in the program. But knowing that it’s not your machine can save needless hours of uninstalling, reinstalling, restoring, etc.
November 6, 2008 at 3:24 am #171696rahmanFTMemberI am using yahoo messenger 9 beta and have this problem for months. Before, I had messenger version 8, then I changed to 9 with hope to eliminate the problem.Anyway I did the suggestions, do you have any idea else I can do?
1- No Virus
2- No problem with web messenger. No problem with another ID.
3- Internet connection, perfect.
4- using school internet.
5- updated
6- Waiting for months…
7- I changed several times to version 8 and 9.Do these things means anything to you?
November 6, 2008 at 6:07 am #171689Doris KenneyParticipantI am using yahoo messenger 9 beta
Yahoo Messenger 9 has been released as a stable version. I’d certainly suggest making sure you have the stable build – but I doubt that is the problem.
1. No Virus
I’m assuming you also ran the checks for spyware. As long as they are both clean we can dismiss that idea (at least for now).
2. No problem with web messenger. No problem with another ID.
3- Internet connection, perfect.Sounding more like a Yahoo bug with your account than anything.
Please double check your Preferences. From the Main Menu click on Messenger/Preferences/Connection. If you are on version 9 make sure the button for “Connect Directly to the Internet” is selected. Also verify that your connection type and location are correct.
This is an unlikely fix, but worth trying before doing any more removing and reinstalling. One of my contacts had a problem that appeared to be specific to his account. He used a computer at another location to sign into messenger (not the web based but using the application). Suddenly things seemed right. When he went back to his computer – the glitch seemed to have been fixed. Might be worth a try if you have another computer you could try signing in on.
I’m still inclined to think it’s a problem at the Yahoo end of things. Usually they just fix themselves, but there’s no telling how long it could take. If this is the case, a fix that sometimes works on WLM (but I’ve not seen it tried on Yahoo) is to go to your account settings on Yahoo and do something like change your password. Sometimes if something is “hung up” making a small change to your account like that might just be enough to free it up. Can’t hurt to try it and see what happens.
If there is a “glitch” somewhere on your system with regard to the specific login ID, you could try a more thorough uninstall than the built in one (if you have the patience for yet one more go at it!) Try downloading RevoUninstaller and using the most thorough (#4) uninstall possible for Yahoo Messenger. It will first scan your system for files/folders related to Yahoo Messenger. Then it uses the build in uninstall to remove the program. Finally, it scans again for any remaining leftover files/folders and registry entries and you can select and delete them. Then reboot your machine. When you reinstall Yahoo Messenger, save the executable file to your desktop, rather than just running the download directly.
Let me know if any of this helps. Remember, it could just be a problem with Yahoo that you can’t fix on your end. But, I understand wanting to at least try and to remove any possibilities you can on your end.
November 6, 2008 at 7:46 am #171665Jeff HesterKeymaster@patndoris 233623 wrote:
I’m assuming you also ran the checks for spyware. As long as they are both clean we can dismiss that idea (at least for now).
That doesn’t dismiss the idea. It is best to have an alternate anti-viral and anti-spyware scanner. One may catch viruses that the other doesn’t and vice versa, in my experience. I have Norton and sysclean for anti-virus, and Windows Defender, sysclean, and hijackthis for anti spyware. Also, checking your program files folder for unknown recently installed programs that are suspicious may help and you can remove them (first through the add remove programs then delete it manually in the folder).
One way to remove spyware is to go into task manager, see the process running (one that looks odd and is a program with a bunch of letters and numbers). Then type it in the search Windows (Windows search function) box and it will take you to the place it is stored. Then end the task in task manager and then delete the spyware files manually (all with that name). I did that one time because my protection was not catching it and that program kept loading into RAM every few minutes after ending it in task manager.
Also, deleting it in the registry as a last resort, but be sure to look up entries you don’t know about on google so you know what they do before deleting them, to be safe. There is a website that tells you what each registry entry is for (most that exist, I think). Maybe if this is all done, you will never have to re-format to remove the malware.
Also, a pop up blocker can help prevent some spyware or viruses from reaching your system.
November 6, 2008 at 12:09 pm #171690Doris KenneyParticipantI agree totally on using multiple programs to check for spyware and viruses. In addition to your software anti-virus, online scans with Kaspersky or Panda are good options. As for spyware removal, the more you can find time to run, the better. HijackThis is a very powerful program. But, it is never recommended you fix anything yourself using this unless you are confident in what you’re doing and have researched it thoroughly first. Most of the entries on a HJT log are valid and necessary for stable running of your machine. Online HJT readers are not reliable and should never be considered a substitute for a proper and detailed review of a log. The registry is also a place to be very careful. If you are not comfortable editing your entries it is best to find someone who is to help you. Incorrect changes or accidental deletions can leave you in a far worse state than when you started.
I agree that perhaps my statement we could “dismiss” malware as a possibility is probably a bit too general. However, if at least one full scan with up to date definitions for viruses and one for spyware have been run, it dramatically reduces the chances. Based on personal experience with similar logout problems, the numerous posts with this issue, and the general random instabilities of Yahoo lately – I think it’s still unlikely spyware is the culprit.
One great malware removal tool that doesn’t take long to run is Malwarebytes. Try the free version. Be sure to update it each use, and run a quick scan. (The quick scan runs in about 10 minutes on most machines.) Malwarebytes can find and fix quite a few things some of the “normally” used programs don’t catch. It’s a great add to a cleanup routine.
If time allows, I’d certainly agree more spyware and virus scans would be beneficial. They might not yield any new information, but they will certainly lend themselves to an overall better online experience and performance. And it is possible one program may discover something others didn’t and all will come right with Yahoo. Malware can do many unexpected things on a machine. It’s the first thing I usually suggest trying is to ensure you are free of, before other troubleshooting.
November 7, 2008 at 12:25 am #171666Jeff HesterKeymaster@patndoris 233629 wrote:
HijackThis is a very powerful program. But, it is never recommended you fix anything yourself using this unless you are confident in what you’re doing and have researched it thoroughly first. Most of the entries on a HJT log are valid and necessary for stable running of your machine. Online HJT readers are not reliable and should never be considered a substitute for a proper and detailed review of a log. The registry is also a place to be very careful. If you are not comfortable editing your entries it is best to find someone who is to help you. Incorrect changes or accidental deletions can leave you in a far worse state than when you started.
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Yes, I know you have to be careful. That is why it is also best to look up a registry entry online to make sure, if you don’t know what it is. And I know Hijackthis is also a program you have to be careful with. You have to know your system, and most of what is on there is good. I built my computer and know what hardware I have. So I know what it means when it says “ATI” for example and not to touch that. Also, I have other programs too. Hijackthis will not see much spyware, in my experience.
Quote:I agree that perhaps my statement we could “dismiss” malware as a possibility is probably a bit too general. However, if at least one full scan with up to date definitions for viruses and one for spyware have been run, it dramatically reduces the chances. Based on personal experience with similar logout problems, the numerous posts with this issue, and the general random instabilities of Yahoo lately – I think it’s still unlikely spyware is the culprit.I think the most likely cause is either a connection issue or a Yahoo issue. I would try and see if other web pages load. If they do and Yahoo doesn’t, it is a Yahoo issue. If most or all other webpages don’t load, it could be a problem with the router or isp.
Quote:If time allows, I’d certainly agree more spyware and virus scans would be beneficial. They might not yield any new information, but they will certainly lend themselves to an overall better online experience and performance. And it is possible one program may discover something others didn’t and all will come right with Yahoo. Malware can do many unexpected things on a machine. It’s the first thing I usually suggest trying is to ensure you are free of, before other troubleshooting.You can also kill multiple birds with one stone and take a shower or do other things if you are scanning and your hardware is unable to make the scan fast. They are hard drive intensive programs and a faster hard drive with SATA make the scan faster.
November 8, 2008 at 4:20 am #171667Jeff HesterKeymasterMalewarebytes was great. I used it and I noticed an instant increase in my pc’s speed. Thanks for that little tip. I’m surprised a program that works so well is free.
November 8, 2008 at 5:32 am #171691Doris KenneyParticipant🙂 Glad you liked it! I ran it on my son’s desktop (which I had just cleaned up with my arsenal of tools not too long before) and it found about a dozen more things. I wasn’t sure they were all legit so I researched about a half a dozen first and found them all to be spot on. It found things I’d never heard of, like wallpaper hijackers (explaining why his icons wouldn’t stay put after reboots). Now it’s a regular part of my routine on all my machines (and his too).
February 13, 2009 at 8:34 pm #171681tekNerdMemberI get it that this issue has been addressed?! Well, not for me.
February 13, 2009 at 9:20 pm #171671imported_Ven0mMemberWhat version of Yahoo! Messenger are you using?
February 13, 2009 at 11:59 pm #171680tekNerdMemberLatest, of course.
February 17, 2009 at 9:05 pm #171672imported_Ven0mMemberCan you describe exactly what’s happening?
February 18, 2009 at 2:38 pm #171692Doris KenneyParticipantRandom logout can also be a server side issue. Since it has been quite awhile since your last post on this topic would it be safe to assume that for some period of time the problem abated, but has now resurfaced?
Also, have you checked recently for malware as suggested?
February 18, 2009 at 6:08 pm #171683tekNerdMember1. I have no malware on my computer. I never had.
2.The problem was always here, but I didn’t post anything cause I lost my faith.
3. one thing I don’t understand: if it is a random logout why it goes automatically login on me even if I don’t have any setting that would permit this?Anywho, I might be wrong, but I notice that it doesn’t do it anymore. I’ll let you all know.
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