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I need help. I received an IM supposedly from a friend. There was a URL in the message and I clicked it on but it wanted me to download something so I clicked it off. When my friend came on line I asked him what he was sending and he said he didn’t send anything but I was the 2nd person to ask him this. A short time later I got an email from Yahoo telling me that my password was successfully changed! After that I could no longer access my previous ID and I need some important emails plus I have lost a lot of friends in IM. I have contacted Yahoo many times but all I get back from them is a generic email telling me to do all the things I have already done. Is there any way I can contact Yahoo by phone?
It means your friend is infected with some kind of virus/trojan, possibly MagicPS, search this site and you will find lots of info on that.
For ways to get rid of this, please look here.
When you clicked on the link did it take you to a Yahoo sign in page? Those are quite common, it is a fake page which when you enter your ID and password to sign in, it simply sends the info to the email address the person set up. Never enter your ID/pass unless you are sure it is a genuine Yahoo site. A good way to test it is to enter a random ID/password combo, not your correct info. If it is a fake login, the info will be accepted, a real Yahoo page will tell you that the info is not valid.
As far as getting the ID back, try this page, it is to report Account security problems, there is an option to report a password change not made by you. Thanks goes to tinethle for that link. You will probably need to know the original info you signed up with, birthdate, zip code, secret question/answer, etc.
Hope this helps, post back and let us know how it goes.
When I clicked on the link, a box popped up and asked me if I wanted to down load something. I don’t know what it was but it looked like an adult web site. It said, “download now? (yes and no buttoms).” I didn’t even click one of them I just X’d out the entire message box. I have already tried notifying Yahoo several times, but as I originally said, I keep getting generic (like form letters) email back from them telling me to do all the things I have already tired.
You dont need to download anything for a script to activate(you did the right thing though X’ing out of the download)god knows what you would have downloaded.It might have been an activex or java exploit-as I said before there are many different ways to get information without using a key logger or trojan.
Its part of yahoo customer service to send out those generated responces,annoying as they are -it helps them understand better the steps you have taken to resolve your problem.If you keep emailing them back eventually they will ask you to send them your original account information(probably in a list format).If you don’t know your info then sorry but theres nothing you can do and they can’t help you either.
Make sure you have all your Window Updates, also working and up to date anti-virus, and anti-spyware programs on your computer to help prevent this from happening again. Also tell your friend to get their computer fixed, it is infected. They are going to end up infecting everybody on their list.
I can’t tell my friend! We only chatted on Yahoo and I changed all my friends ID names in my friends list to their real names so now I’ve lost a lot of old friends too!
sleite wrote:When I clicked on the link, a box popped up and asked me if I wanted to down load something. I don’t know what it was but it looked like an adult web site. It said, “download now? (yes and no buttoms).” I didn’t even click one of them I just X’d out the entire message box. I have already tried notifying Yahoo several times, but as I originally said, I keep getting generic (like form letters) email back from them telling me to do all the things I have already tired.Finally! After emailing Yahoo many times in regards to my stolen password, I was able to get another one. I sent many emails from their “help” site but always received a generic email back telling me to do the same things over and over again and that was to enter my date of birth and zip code. Well, I obviously couldn’t do that because whom ever stole my password obviously changed the other information as well. The generic emails that I received from Yahoo told me “not to reply” to them. In utter frustration I did one day and had a few choice things to say to them! Well, that email yeilded results. They had me fax my I.D. to them along with other information that I used when I originally signed up with them and, by the end of the day I had a new password! This little bit of information might help some one else who had the same problem. Good luck!
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