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Hi guys, I got call from CRTC.ca the next day and got the refund from Fido. According to CRTC unfortunately the answer is “Right now CRTC does not have regulation against these SMS company.” But when CRTC call Fido or your cell provider they WILL give you a break. The trick is forget about talking to the CSR you normally talking on 611, they can’t make the decision cause their limit is $10 credit. I talked to their “supervisor” and explain my case and concern about these type of company dirty scam, he gave the credit back to me even before I try explaining and he said he will take note and reflect it to the company, well at least I did my part.
BTW, no reply from the info@textchallenge.com email I’d sent.
Did a search on Google.ca for “textchallenge” and found your messages. I bought this phone from Fido and start receiving Q&A messages from this company the next day. I postponed to call Fido until I got fed up with the messages keep ringing everyday and I call Fido customer service, they told me the same thing reply a message “STOP” back to them and they will stop. My monthly bill comes 3 days ago and I were slapped with a 32 messages CAD$64 Holly M F ! @ xyz. Call Fido they said they can’t do anything. Call the company 18666700126 the lady said since I cancelled thier ‘service’ I no longer in their fxing ‘database’. I will need to send email to info@textchallenge.com to claim a refund. Send them email and just file a complain to crtc.ca see what they can do about this.
This is ridiculous. They must be making millions out of these scams. Sending message to new phone no owner and they can say – oh it’s the ‘previous’ owner subscribed the ‘service’ and sorry you still have to pay and when you call for refund, oh you are not in our database anymore. These people should be jail, right now. I’ll keep sending and sending and sending to CRTC.ca if they do not take any action.
James
