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i hope someone here can help me out. I was having no problems w/ AIM…i had one of the 5.2 versions. I went out of town last weekend & when I came back I had been disconnected. so I signed back on w/ no problem, then I got a message about upgrading. so I did the upgrade to 5.9 & now I can’t sign on at all. I just keep getting a message that says “the AIM service can’t be reached.” it doesn’t even go through the connecting steps, I just click “sign on” then immediately get the message.
i’m having no problems getting onto the internet through IE & I can still sign onto MSN messenger. so it’s not my internet connection. I don’t have a firewall & i’m just using a standard cable connection, which I never have trouble with. when I go to the AIM connection settings, I let it search different ports & it goes through a bunch of them, but then it says it can’t establish a connection. I haven’t made any other changes w/ my computer…just did the upgrade, then had the problem.
i have already uninstalled & re-installed numerous times. I have also tried other older versions. this happened once before when I tried upgrading (to 5.5) & I went & got an AOL disk & installed AIM from there, then it worked. just tried that this time & still no luck. I even tried using System Restore on my computer & that didn’t work. i’m out of ideas. please help!
i’ve had the same problem. I have not been abel to log in after the upgrade. can someone please help us or me.
You can try going back to an older version. You can download one at http://www.oldversion.com
Try going back to the 5.2 one, as for why it wont work now, I aint got the slightest idea!
is port 1590 blocked on yer computer? try THAT and try going back farther from http://www.oldversion.com than 5.2, perhaps back to the 4.8? hope that helps
-quiksilver-i also can’t get it to work w/ any other screen name. i’ve tried most of the older versions. i’ve tried 5.2 again, 4.8, 5.5…nothing works! I can get on AIM Express, but it’s not something I want to use every day, it’s really slow! any other ideas? I don’t understand the port stuff either. it makes no sense b/c I haven’t changed any settings on anything. I used to be able to upgrade all the time, but the last 2 times i’ve tried, this is what happened. then I thought for sure getting an AOL disk & installing AIM from there would work (like it did the last time I had the problem months ago), but that didn’t work either. HELP!
ok just a few minutes after I posted my last message, I decided to try one of the older versions one more time. I FINALLY got it to work! i’m now using version 5.2.3292 & don’t ever plan on upgrading again! I thought I had tried this version a couple days ago, but maybe it was one of the other 5.2 versions. anyway, don’t ask me why the heck this worked, but I downloaded it & installed it & now it works just fine. I didn’t even uninstall my 5.5 version first. good luck to everyone else having this problem!
does it have to do with the file.
imagehlp.dll
i HAD a virus on that file I deleted the virus. before I updated it it worked. I updated it and it didnt work??a VIRUS? now thats something different buddy…http://www.jayloden.com for AIM viruses (you might not have cleaned it 100%) by the way there is an edit button that you can use, so you don’t double post 🙂 double posting=bad bad bad now as for the port 1590 thing…do ye gots a firewall? check firewall settings for blocked stuff…and unblock AIM or port 1590 if it is blocked, sometimes it gets randomly blocked!
-quiksilver-
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