I dunno, man. I can’t say much about it, except that I know the feeling. If your manager at ALL looked into your resume, it seems that your former position as manager of employee operations should have stuck out to him. Just talk to your boss one-on-one and basically say “I know that this isn’t my old job, and things fly differently here, but in my experience, here are some ways to get more out of your employees…” Maybe your boss has to give a log sheet to each employee asking what he/she did that day. If there’s a standard procedure for each outgoing order and ingoing order, have your boss put everything down on the list. If on Order #123, you did this task, this task, this task and this task, then what the hell was Person X doing while you were doing that?

I dunno. It might be a silly idea, but maybe get your boss to just do it for one day. Get him to surprise everyone at the end of the day and say “Alright. Good work today everyone, but here’s a piece of paper. I want you to write down every task that you completed today.” And when your paper comes back with 50 tasks on it, and Joe Schmoe submits with 12 items (most of them might even be made up) then the boss sees what’s going on. If you can politely explain that slacking employees lose him money, then he might be up for something like this. Good luck.