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Eagle_Kiwi wrote:Lonnie – you’re a LIFESAVER buddy ! (er… I hope 😉 )
You bet I’ll let you know the outcome ….. and…. I hope Yahoo won’t mind their number being “publicised” like this !?(ahhh, I shoulda known – only mon thru Sun, 6am-6pm PST… guess I gotta wait another 6 or 7 hours… if I don’t die from advanced withdrawal symptoms first :sick: )
I’m not sure, but Yahoo!’s gotten used to it because it’s been publicized on the Yahoo! Answers page for awhile, mainly by me, but it’s public knowledge, kinda sorta, if you search hard for it. It’s not like I’m posting their entire phone list… that would just be wrong! lol… Customer service’s number should never be hidden anyways.
On thing that I always didn’t like, but I do understand the reasonings, is they only post the Yahoo! Corp phone number on their site, an automated system that will direct you to that phone number anyways. The reason they don’t advertise the actual number is because too many free users call in for things thy don’t support, like the Yahoo! Messenger. No free services are supported via the phone. It’s understandable though… to keep things free, you can’t support every single issue out there. That would mean more man hours answering the phone and costs go up… then they charge for services… not good.
Hope they can help, and yeah, sorry, I forgot to give you the hours of operation… Glad you found out though… good luck tommorow. 😀
Lonnie.
Eagle_Kiwi wrote:Hi all,
I’m in big trouble.
To help answer someone’s query, I deliberately logged out of Yahoo then said I’d “forgotten password“.
It then asked me for D.O.B., Zip, Country, then my ID (which is “Eagle_Kiwi”).It then said:
Well, that was about 16 hours ago – I’m still waiting! :((During that time I’ve repeated the above process 4 or 5 times, with same lack of success.
I’ve also deliberately done it with a WRONG zip code, just to confirm it won’t accept that (which it didn’t).I’ve also tried “forgot your ID?”, just to confirm my “alternate” (I think that’s also known as “Primary”) email address is still valid – indeed I DID get my ID emailed to me within about 10 minutes, TO my alternate address.
I also get email daily from Yahoo 360 and from Yahoo Answers TO my yahoo “primary” address – which is NOT an @yahoo one – so it works just fine.My original password of course no longer works, as “they” have obviously changed it – but why don’t they THEN advise me of this, as they promised ?
Does anyone else have experience – good or bad – in this particular area ?
Hey Eagle_Kiwi.
Well, it’s sad to hear that you did this for a poster and instead you become the person asking for help! Sorry to hear it, but I hope that my answer helps solve you problem. :crying:
As you already know, I used to work for Yahoo! customer care, and Billing, and if you’ve tried the “I forgot my password” link and you didn’t get one, then possibily the alerterate email address on file is not correct, or the email server that isssued that password decided not to be nice. 😡
For a simple solution, you can call into Yahoo! Account Verification and they’ll change/give you a new password after verifying your account info. The phone number is 408-349-1572 option 2, option 2. I hope that helps out and let me know the outcome!!! Have a good one.
Lonnie.
