Thanks for the responses…I really appreciate them! Although, my question was relating more to the technical side of the software. See, I used to be able to Transfer Files…Share Applications…etc when I had Win98…then, I got a new machine with WinXP. At first I was able to do these things with the built-in version of messenger. Once I switched over to a DSL line, however, none of these options work! I don’t know if upgrading will return this functionality. I depended on Remote Assistance to help my customers online…but can no longer do so…I’ve read all about turning the Firewall options off (which I have, by the way), but it doesn’t seem to want to work. Is there any other options anyone could offer!?!

Thanks for your time!