The only problem is they make you pay $29.95 for tech support 
Ahh alright. Good to know, thank you balla!
Any other screen name works flawlessly, so it seems it really is just this name. Over 2 weeks with the same problem, so I don’t think just waiting it out is going to help :(. Thanks to all of those showing interest in helping me! 🙂
I have tried uninstall/reinstall, different version, different computers…etc…
I’ve had the same problem for about a week and a half now. It’s not just my software as I’ve tried a couple different computers with the same result. Please help!