I am not getting the mail alert window for 2 out of three screennames that my family uses, all on the same AOL account. Tried AOL online help to no avail. There is no support mechanism for AIM. One screen name gets mail alert window when I log on to AIM, the other two do not. If you go My Aim – Mail Alert Window… you get an empty window.
I don’t think it’s your computer or the version of AIM. I am running Win98SE with AIM 5.5. My wife is running AIM 5.9.3690 with Win XP and both machines have the exact same problem. All you can do is go to aim.com and report the problem. AOL tech support told me to empty my cache and temp files….. what a joke.
Problem started after I upgraded to 5.9. AIM would not start. It would be in the Close Program list when I CNTRL-ALT-DEL. I would end it then restart it and it might work but my system was crashing constantly. Uninstalled it and got 5.5.3598 from oldversion.com