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Yea I have done that in the past…and the issue is so sporatic that it doesn’t make sense.
Thanks for the note.
Chris
Try using a mobile messenging site like webmessenger.msn.com and see if you can log in that way. Might be able to determine if it is your account or your machine.
I would also try clearing all cached names on your machine. There is a thread on that somewhere here.
Chris
Try This…it should work…
There is a common issue among Windows Live Messenger users at present. The users may have had an incorrectly cached policy for contacts.msn.com that is why they are experiencing this issue. We are aware and actively investigating the issue and we apologize for the inconvenience this is causing.
The steps below contain information about modifying the registry. Before you modify the registry, visit the following Web site to learn more about how to back up, restore, and edit the registry:
Description of the Microsoft Windows registry.WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly.
1. Click on Start and Run and type in REGEDIT and hit Enter
2. In the registry editor, click on “HKEY_CURRENT_USER”, followed by “Software”, followed by “Microsoft”, followed by “MSNMessenger”, and followed by “Policies”.
3. Select the “Policies” key and delete the folder.
4. Restart your machine.
5. Sign into Windows Live Messenger again.Hi there,
The first thing I woudl do is tackle the Registry Key. If that policies folder exists then it will be the cause of your problems. After you delete the policies folder then reboot your machine and try logging into WLM.
If that does not work I would then tackle the contacts folders mentioned in the thread above.
You will not need to reboot after these folders have been removed.
If that still does not work you may want to re-install.
The problem I had was I deleted the cahced folders first and then tried to log in and I could not. It would sit and spin forever. Once I deleted the policy key in the registry it worked immediately.
This was cause by a corrupt policy.
Try thos teps again starting with the registry and then let me know how it goes.
…chris…
What is your default Audio player set to?
Make sure in iTunes that it is selected as the default player for MP3’s and whatnot. This resolved my issue.
…chris…
When you get to the MSNMessenger folder…what are the subfolders in it?
You may see:
PerPassportSettings
PoliciesYou can either delete the POLICIES folder or delete the reference to contacts.msn.com
If no Policies folder exists I would then try clearing your Windows Live Cache. I would however suggest backing up the folders you are about to delete…
I. Change Windows Explorer settings
a. Right click on the “Start” button and choose “Explore” from the short-cut menu toopen the “Windows Explorer” window.
b. In the “Windows Explorer” window , click on the “Tools” menu followed by “Folder Options”. Click on the “View” tab. In the Advanced settings list, check “Show hidden files and folders” and uncheck the option “Hide extensions for known file types” under Hidden files and folders. Click on “OK” to close the “Folder Options” window.
c. In the “Windows Explorer” window, click on the “View” menu followed by “Explorer bar” and ensure that the “Folders” option is checked. This will ensure that you are able to see the folder list on the left side of the Windows Explorer window.
II. Try to delete the Contacts Cache folder to resolve the issue by following the steps below:
a. Right click on the “Start” button, choose “Explore” from the short-cut menu to open the “Windows Explorer” window.b. In the “Windows Explorer” window, goto the Folder list on the left pane and navigate to the folder C:Documents and Settings\Contacts where is the login name you use to sign into windows and is the address that you use to sign into Messenger
c. Delete all the files that are within the folder.
d. Right click on the “Start” button, choose “Explore” from the short-cut menuto open the “Windows Explorer” window.
e. In the “Windows Explorer” window, goto the Folder list on the left pane and navigate to the folder C:Documents and Settings\Local SettingsApplication DataMicrosoftWindows Live Contacts where is the login name you use to sign into windows and is the address that you use to sign into Messenger.
f. Delete the “real” and the “shadow” folders that are within the folder.
III. Try to sign into Messenger again.
…chris…
Microsoft sent this reply: I did it and it resolved the issue.
There is a common issue among Windows Live Messenger users at present. The users may have had an incorrectly cached policy for contacts.msn.com that is why they are experiencing this issue. We are aware and actively investigating the issue and we apologize for the inconvenience this is causing.
The steps below contain information about modifying the registry. Before you modify the registry, visit the following Web site to learn more about how to back up, restore, and edit the registry:
Description of the Microsoft Windows registry.WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly.
1. Click on Start and Run and type in REGEDIT and hit Enter
2. In the registry editor, click on “HKEY_CURRENT_USER”, followed by “Software”, followed by “Microsoft”, followed by “MSNMessenger”, and followed by “Policies”.
3. Select the “Policies” key and delete the folder.
4. Restart your machine.
5. Sign into Windows Live Messenger again.
