It has been how long? and I still haven’t been able to fix my IM. Yahoo keeps sending me links in my e-mails I send them, but they don’t work.

I don’t think they will ever fix the problem. At least I’m not holding my breath anyways.

Mike D

Thanks Eagle,

I tried the link and I was able to log on. No problem.

They even sent me a different version of YM, but that didn’t work either.

I’ve tried everything on my computer: disabled firewall, routerless, disabled anti-virus. As I wrote earlier, It worked fine, then one day, I had sign-in problems. I didn’t even know about the web-based version. What a treasure of knowledge you people are.;)

After 3 weeks, I still haven’t gotten the proper support from Yahoo. They keep thanking me for my patience.:woot: Go figure.

Thanks, I’ll still keep ya all informed.

Mike

I e-mailed Yahoo! and asked if I was banned. They asked me where I got my information. Then said:

“Well, that did not come from yahoo, so I do not know where you would get that idea that you would be banned.”

They also sent me something else to try:

1) Close Messenger completely.
2) Visit this URL:http://public.yahoo.com/~chen/test/enablelog.reg
3) Download and save file to desktop.
4) Double-click the file to enable detailed logging. (This will not resolve the connection issue.)
5) Try to sign in with Messenger or duplicate the issue you are experiencing. (Please do this a few times.)
6) Open My Computer from the desktop.
7) Go to the “C:Program FilesYahoo!Messenger” folder. (This is the default directory in which you installed Messenger.
8) Look for a LOG file called “ypager.log” in this directory.
9) After you’ve located the “ypager.log” file in the Messenger directory, copy and paste the last 50 lines of the file into an e-mail and send it to us. (Yahoo! Customer Care.)

So, I followed the instructions just as was instructed, the “ypager.log” file was a text document from Notepad. I copied the last lines and e-mailed them back to Yahoo! Customer Care.

When I get a response back, I will promptly inform you all.

Thanks for your help.
Mike.

Hey Dermot

Yes, I can access everything else yahoo! I don’t go into chat rooms, so I never tried that before, so when I tried after your suggestion, it does work no problem.

I know it’s not my firewall, I’ve turned that off to try it. My anti-virus is up to date as well.

Thanks Hatedjealousy for the link, I have read it and understand it….sorta. If I am blocked, I don’t understand why. I only have one person on it that I chat with. 😀 And we’re clean.

My Messenger worked fine on my desktop while my laptop gave me the problem. Then one day, it stopped working on my desktop as well.

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An hour after I posted the original post, I downloaded Trillian to see what would happen. I can’t log on to Yahoo. But MSN is running perfect. I get a failed connection that reads: “Error:Invalid user account. Make sure you’ve typed your user name correctly and try again.”

I must be blocked for some reason that they are not telling me.

All my responses from them are just your typical connection issues. A different person answering my e-mails each time with different reference numbers. They are not helping one bit. I don’t even think they care. As a matter of fact, I know they don’t care.

Thanks Will and Hatedjealousy,

I reviewed all of the suggestions and the links, performed a complete clean un-install (including my registry), signed back into Yahoo! and downloaded the Messenger.

NOTHING!

I think it still has to do with the “Dial-up” connection preference that I can’t change. Before all this, it was successfully set up for High-Speed.

I think I’m at the mercy of Yahoo!….Boo-Hoo. 🙁